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Technical Support Customer Service Rep HelpDesk/Support

Customer Support Analytics & Ops Lead

Job in Louisville, Jefferson County, Kentucky, 40201, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Service Rep, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
An education technology company based in Louisville, Kentucky is looking for a Call Center Operations Analyst to enhance customer support and improve analytical insights. The ideal candidate will analyze performance metrics, work with team leaders to provide coaching, and drive continuous improvement in customer service quality. This role requires a Bachelor's degree and 2–4 years of relevant experience, along with strong communication and analytical skills.

The company offers competitive compensation and a collaborative work environment.
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