Customer Service Representative

Customer Service Representative

Location: Louisville, Kentucky

Job : 2603009

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail, providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.

• Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner
• Excellent data entry skills required
• Handle and process customer returns into inventory
• Troubleshoot and respond to customers in a timely manner
• Be dependable and very flexible in an ever-changing environment
• Provide coverage for the receptionist position on an intermittent basis
• Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude
• Work overtime as necessary; same day notification may be required
• Maintain confidential information
• Perform other duties as requested, directed, or assigned
• Participate in plant-wide safety activities
• Enter production area when required and use needed PPE

• Associate’s degree; or equivalent combination of education and experience
• One or more years of related experience and/or training in the field
• Proficiency in computer programs such as Microsoft Word, Excel, and Access
• Experience with AS400 system is beneficial
• Effective verbal and written communication skills
• Ability to read, analyze, and interpret written instructions
• Basic arithmetic skills (addition, subtraction, multiplication, division) in all units of measure
• Problem-solving skills: define problems, collect data, establish facts, and draw valid conclusions
• Attention to detail and ability to prioritize
• Good organizational skills
• Self-motivated and able to work independently
• Ability to distinguish between colors
• Reasonable accommodations may be made for individuals with disabilities

401K with company match, profit sharing, health insurance, employee assistance program, life insurance, paid time off, tuition reimbursement, 30% employee discount, employee referral bonuses.

Uni First is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.