Pre-Service Representative, Days

Responsibilities

The Pre Service representative sets the patient’s expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day‑to‑day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non‑scheduled hospital admissions as well as scheduled procedures as assigned.

The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre‑authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem‑solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

• One year in Patient Registration, Insurance Verification, or Authorizations

• Three years Patient Access
• High School Diploma or GED