Implementation Specialist

ADP is hiring an Insurance Implementation Specialist.

As an Insurance Implementation Specialist you will be the client's first point of contact post sale, managing the implementation process from the sale through the transition to Client Service. Ensures the establishment of a positive relationship with the client. Performs a thorough review of the policy and client's information and sets client expectations to ensure the successful transition of the clients to the Client Service Team.

You will spend most of your day receiving and reviewing sales order, policy information and client information for completeness and work closely with sales to notify them of any outstanding issues/items. Make welcome calls to the client to establish a relationship with the client, set and reinforce expectations, confirm information and answer any questions the clients may have. Classify employees, owner/officers in all applicable systems to ensure accurate premium deductions.

Be available to take client calls and service client through first premium impound ensuring all features have started prior to turnover to Client Service.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun.

Not only can you find a career here but friendships that last in a company that values inclusion.

We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a Diversity Inc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.

Learn more about DEI at ADP on our You Tube channel: (Use the "Apply for this Job" box below)./

Ready to #Make Your Mark ?

• Onboard Client.You'll create exceptional onboarding experiences for Insurance Products implementation.
  
  Throughyourexpertiseandrelationship-building, you'll help clients develop the skills and confidence to use our products with ease.
• Implement
  ADP Technologies.You will analyze existing systems, interface requirements, and business processes.
  
  You will incorporate new processes, tools, and approaches when recommending and implementingtheADP solution.
• Partner Internally.Youwillinteract/collaborate with ADP associates in sales and customer service.
  
  You will exchange routine information with members of the client project team, including priorities, timeliness,andissues as they arise.
• Multi-Task & Communicate.Youwill work on multiple time-sensitive follow-ups/projects at the same time.
  
  Youwillshare essential information with clients and internal teams.
• Youadhere to a daily schedule and organize yourself to deal with a high volume ofinbound calls.
  
  Daily phonetimemay increase during peak seasons,like at the close of the year.

• Prior experience is not required; we will train you to be successful!
• You can work overtime hours during peak seasons.
• Strong Professionalism and business acumen
• Strong follow-up skills for timely and effective closure of open items on Sales Orders and in the Implementation Process
• Strong oral communication skills with clients, sales, and other service associates.
• Strong ability to work effectively under pressure of time constraint, while maintaining a professional service and attitude.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• M…