Customer Service Associate II
Job in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Deliver exceptional customer service on every interaction
- Support customers via inbound phone calls and account inquiries
- Assist with order placement, quotes, returns, and other customer needs
- Build expertise in products, systems, and business processes
- Listen to customer challenges and provide effective solutions
- Maintain accurate records and detailed customer notes
- Navigate multiple systems and resources to resolve customer requests
- Learn and adapt to new technologies and business tools
- Meet performance goals and quality standards
- Maintain schedule adherence while providing an excellent customer experience
- At least 1 year of customer service experience
- Strong verbal and written communication skills
- Availability to work a full-time schedule between 8:00 AM and 8:00 PM ET
- Experience with Microsoft Office products valued
- Experience using Salesforce valued
- Experience with Epicor Prophet 21 (P21) or SAP valued
- Bilingual language skills are a plus
- Organized, detail-oriented, and reliable
- Comfortable multitasking and working in a fast-paced environment
- Proactive problem-solving and ownership of customer concerns
- Adaptable and eager to learn new technologies and processes
- This position is not eligible for US visa sponsorship
Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and adaptability to new technologies. Proficient in managing customer inquiries and maintaining accurate records while meeting performance goals.
Highest-signal resume keywords- Customer Service Experience
- Verbal And Written Communication Skills
- Proactive Problem-Solving
- Experience With Salesforce
- Bilingual Language Skills
- Customer Service
- Order Placement
- Account Inquiries
- Record Maintenance
- Multitasking
- Performance Goals
- Quality Standards
- Adaptability
- Detail-Oriented
- Organizational Skills
- Effective Listening
- Reliability
- Proactive Ownership
- Fast-Paced Environment Comfort
- Eagerness To Learn
- Microsoft Office
- Salesforce
- Epicor Prophet 21
- SAP
Position Requirements
10+ Years
work experience
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