Customer Service Representative | SB Technical Support

Curious about a role where your problem-solving skills can truly haveinfluenceon customers every day? At Spectrum,you’lladdress technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence.

• Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues
• Address billing inquiries andfacilitatepayment processing with accuracy and professionalism
• Present and explain Spectrum products and services to customers to ensure they understand available options
• Manage customer interactions efficiently, consistently delivering quality and integrity
• Document all actions and updates to customer accounts clearly and thoroughly
• Escalate complex customer issues to management or support teams as needed for resolution
• Participate in coaching sessions to continuously improve customer service performance
• Comply with Spectrum’s policies,procedure sand work schedules

• Work in normal office conditions

• High school diploma or equivalent

• Experience providing core technical support and customer service to external customers

• Ability to read, write, speak and understand English

• 6+ months of customer service or related experience
• 6+ months of core technical support experience
• 6+ months of heavy volume phone experience
• 6+ months of working with computers and software applications
• Experience working in cable operations or telecommunications call center

• Ability to navigate multiple systems, applications, and tools while handling calls andmaintaininga high standard of customer service
• Ability to handle multiple tasks
• Strong organization and time management skills
• Proven interpersonal skills
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.