Customer Service Representative

Position: Customer Service Representative

Location: Louisiville, KY

Job :101

# of Openings:1

DRE Med is seeking a full-time Customer Service Representative to support our Medical Equipment team. Reporting to the Director of Customer Service, the Customer Service Representative’s responsibility is to support our customers, the CS team, and the Sales Teams to continuously improve the quality of client interactions and order fulfillment. The role works with all departments to facilitate orders and help to manage client expectations.

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Facilitates customer requests to improve customer experience, analyzes and resolve customer issue
• Drives to first-order call resolution with customer inquiries
• Works with other departments, such as Tech, Inventory, Finance, Shipping
• Processes purchase, repair, and service orders, including online orders
• Sends out "Ship To" Emails, creates and sends shipping labels for all incoming repairs
• Updates customers regarding Order Status and provides Service reports
• Contacts customers for Purchase Orders and updates database
• Works well in a fast-paced environment
• Possesses excellent interpersonal skills to interact effectively with staff, vendors, and guests
• Helps to identify continuous improvement in purchasing and administrative processes and offers solutions to promote efficiency as DRE Med continues to grow
• Works professionally and efficiently with all levels within the organization
• Demonstrates professionalism in all internal and external communication and demeanor
• Collaborates with all departments as internal customers, prioritizing tasks as needed for efficiency and compliance
• Adheres to all company employment policies, including Quality and safe practices
• Performs other duties as assigned

• Bachelor’s Degree in Business, Communication, or associated field, preferred, but not essential
• Prior customer service experience preferred

Exceptional ability to speak and write effectively in a business environment. Ability to maintain an elevated level of accuracy in preparing and managing multiple activities. Strong time management, critical thinking, initiative and organizational skills and attention to detail required. Must be able to operate in a fast-paced environment and work well as a team member. Must demonstrate sound work ethic, flexibility, respectfulness, honesty and trustworthiness.

Must also be punctual and dependable. Must possess cultural awareness and sensitivity.

Ability to effectively use sales software and Enterprise systems, email, search engine, Internet; ability to effectively use Microsoft Products:
Outlook, Word, PowerPoint, Excel and to use or learn specific software needed to improve productivity.

Strong oral and written communication skills. Able to read and interpret information within ERP system.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to manage multiple projects simultaneously and willingness to adapt to change and take initiative.

Ability to sit continuously for over 3/4 of normal work shift, and stand, walk, and reach with hands and arms for at least 1/4 of the normal work shift. Ability to climb stairs. Ability to talk or hear continuously. Ability to see clearly to do all work-related tasks (clear…