Customer Service Representative

JOB DESCRIPTION The Customer Service Representative will answer inbound calls, make outbound calls, e-mails and other forms of communication from customers and processes quotes, orders and other requests. The role requires a strong attention to detail, organizational skills, written and verbal communication skills, and a sense of urgency to accomplish Company goals and provide outstanding customer service experience. Completes a variety of customer service and administrative duties as assigned.

• Ensure we meet customer needs and maintain a high level of service and satisfaction.
• Efficiently and courteously processes customer telephone and email inquiries.
• Provide accurate, timely, and complete quotes and orders for customers.
• Gather competitive information from customers.
• Positive interface with Account Managers, Lab, and other staff.
• Identify and articulate customer needs.
• Support sales activities and quotes in a fast-paced sales environment.
• Execute company supported Marketing promotional programs/campaigns.
• Efficiently process and enter information using Microsoft Excel and proprietary software.

JOB DESCRIPTION The Customer Service Representative will answer inbound calls, make outbound calls, e-mails and other forms of communication from customers and processes quotes, orders and other requests. The role requires a strong attention to detail, organizational skills, written and verbal communication skills, and a sense of urgency to accomplish Company goals and provide outstanding customer service experience. Completes a variety of customer service and administrative duties as assigned.

• Ensure we meet customer needs and maintain a high level of service and satisfaction.
• Efficiently and courteously processes customer telephone and email inquiries.
• Provide accurate, timely, and complete quotes and orders for customers.
• Gather competitive information from customers.
• Positive interface with Account Managers, Lab, and other staff.
• Identify and articulate customer needs.
• Support sales activities and quotes in a fast-paced sales environment.
• Execute company supported Marketing promotional programs/campaigns.
• Efficiently process and enter information using Microsoft Excel and proprietary software.

• Comply with all sales, HR, finance and legal processes and policies.
• Manage confidential information such as customer, vendor and personnel information.

• Research and study products sold by ISA/ABCO, and any future products added to the offering to provide product and technical information to customers.
• Use customer feedback to suggest and recommend changes to our product or service offering.
• Maximize customer profitability results.
• Work to improve processes that assist with generating revenue, increase efficiency or improve the customer experience.
• Seek new customer targets and Identify opportunities for upselling within existing customers.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities, and activities may change at any time with or without notice.

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

• High School Diploma
• Degree in Sales, Business Administration, or relevant field- preferred

• Two plus years’ experience in retail, distribution, customer service, accounting, or sales.
• Strong…