Part Time Membership Associate - Weekday and Weekend
Listed on 2026-09-20
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management
Pay: ~$16+/hr ($14/hr base rate + commission)
Job Summary:Under the supervision of the Membership Director and Assistant Director, the part-time Membership Associate will perform day-to-day membership administration; tour prospective members; engage with members and guests in person, by phone, and via email; and provide excellent customer care. You will stay well-informed about agency and program information and share that comprehensive knowledge with members and guests to enhance the value of membership.
The ideal candidate will have a friendly and energetic personality. You should be able to handle complaints and provide accurate information about the Center, events, and programming while delivering excellent, efficient customer service. A customer-oriented approach is essential in addition to strong computer skills.
Duties and Responsibilities:Cultivate a comprehensive understanding of the Trager Family JCC and its programs to provide excellent customer service to members and guests.
- Communicate directly with members and prospective members by telephone, by email, and in person across a broad range of topics.
- Actively recruit new members through tours, responding to inquiries, and attending tabling events.
- Process new member applications and account adjustments accurately and efficiently.
- Maintain timely and accurate member records, filing, financial adjustments, and membership cancellations.
- Support retention strategy by creating strong relationships with new and long-term members.
- Be the first point of contact for member concerns and feedback.
- Process point-of-sale transactions
- Excellent in-person and over-the-phone customer service skills
- Efficient, well-organized, and able to handle a variety of duties simultaneously
- Professional manner, discretion, and appearance
- Excellent verbal and written communication skills
- Energetic, enthusiastic, and motivated
- Strong work ethic.
- Strong computer skills; experience with databases and/or Microsoft Suite a plus
- Timely and reliable
Job Type: Part-time (approximately 20 hours per week)
Hours: Weekend help needed from 10 am - 3:30 pm Sat and/or Sun, plus two to three weekday shifts.
Benefits:- Employee discount
Work Location:
In person
On TARC routes 23 and 40x.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).