Operations Support Specialist, Customer Service​/HelpDesk

About the Position:

• The Operations Support Specialist will create and foster a collaborative working environment.
• This position is essential to providing Heroic Customer Support internally and externally and creates value by ensuring needs are met by exceeding expectations and being a champion of the customer service experience.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• Affiliate Rewards Program
• Personal Finance Solutions

• Highly align with our mission and core values.
• Ensure a positive internal and external customer experience by assisting and providing resolutions.
• Champion company communications by educating employees and initiate implementation within the location.
• Instrumental in the reconciliation and processing of vendor related account payables.
• Provide recommendations on process improvements to drive excellence.
• Collaborates with team members in interpreting company financials and identifying resolutions to achieve desired results.
• Coordinate all activities related to location meetings and events.
• Oversee established customer satisfaction program.
• Facilitate the whole goods sales activities to assure company objectives are met.
• Provide clerical assistance within the Parts department.
• Support the Service work order process and manage time entry.
• Review, setup or make changes to customer account profiles in operating system.
• Count money in cash drawer and reconcile according to company policy.
• Manage location donations and sponsorship requests.
• Act as a liaison to employees for the Human Resource department.
• Uphold location service contract agreements to ensure commitments are being delivered according to agreement.
• Collaborate interdepartmentally to identifying opportunities and ensure operational success.
• Adhere to company Policies and Standard Operating Procedures.
• Performs other duties as assigned.

• High School Diploma/GED required.
• Agriculture background preferred.
• Minimum of two years of Customer Service.
• Excellent communication and interpersonal skills.
• Ability to proficiently use a desktop or laptop computer, including Microsoft Office Suites.

• We are an agriculture equipment dealership with 9 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
• Our Core Values:
  Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth