Dental Office Specialist; FHC

Description

Under close supervision, performs technical clerical work in a community dental health setting.

Responsible for receiving, admitting, and registering patients for dental care services at Family Health Centers (FHC).

• Assists new and established patients in obtaining dental records from previous providers.
• Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services.
• Documents as appropriate on the dental record, forms, and/or computer the required documentation related to language services.
• Schedules interpreters for patients for their dental visit.
• Inventories and orders dental office supplies.
• Receives patients and directs them to the appropriate area.
• Schedules patient appointments in the Practice Management System (PMS).
• Answers telephone promptly and directs calls to the appropriate personnel.
• Records patient cancellations and no-shows in the PMS.
• Verifies and records patient demographics and medical history.
• Initiates dental charts for new patients.
• Identifies and copies patients’ dental insurance plans.
• Maintains a daily log of patients.
• Collects and processes cash, check, and credit cards payments.
• Prepares daily cash report and balances cash drawer at the end of each shift.
• Provides information on FHC patient programs, policies, and procedures.
• Manages appointments for multiple providers and rooms.
• Confers with on-site personnel to work same‑day patients into daily schedule.
• Collects patient intake information and enters it into the PMS.
• Relays messages regarding provider visits and services to the appropriate personnel.
• Processes requests for referrals.
• Sends referrals to the appropriate providers.
• Maintains referrals in the patient record.
• Adheres to standard precautions.
• Performs related work as required.

• High school graduation or its equivalent.
• Six months of clinical/clerical experience in a health care setting OR certification from a dental receptionist training program or Allied Health training program.
• An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.

• Responds to patient and Family Health Centers needs via the telephone, internet, fax, computer software and in person.
• Lifts and carries materials weighing up to 15 lbs.
• Spends extended periods of time sitting, standing, walking, climbing, stooping, bending, and reaching.
• Spends extended periods of time typing and reading computer screens.
• Identifies medical/dental record documentation, requests, and/or releases.
• Must wear personal protective equipment (PPE), as mandated by OSHA and/or FHC.

• Must provide own transportation to work at other locations as needed.
• Must be available to work a varied schedule, including Saturdays and/or evenings, as needed.

An Equal Opportunity Employer

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