Field Service Technician

With our headquarters in Novi, Michigan, Star Cutter Company has developed into a world leader in the cutting tool industry. Star Cutter employs over 750 employees in six domestic manufacturing facilities and global operations in Europe, Mexico, China, and Brazil. Each manufacturing facility specializes in producing a specific type of product or service including solid carbide cutting tools, carbide blanks and preform, gear cutting tools, round tools, and 5-axis CNC tool and cutter grinding machines.

We are seeking a driven and solutions focused Field Service Technician supporting both domestic and international customers. This position will be assigned to an area covering Eastern Indiana, Central Ohio, and Lower Michigan. In this role, you will be responsible for servicing machines for Star SU providing warranty and non-warranty support to our customers.

Come work for a business which understands that a great company starts with strong values and a great employee team!

• A company guided by core values which starts with “Value Employees”.
• Great pay and benefits.
• A deep culture founded on teamwork, respect, and integrity.
• A path to career growth based on performance and skill development.

• Install, commission, and optimize equipment at various customer sites.
• Provide customer training for existing and new customers, including hands-on opportunities.
• Support customer maintenance needs to ensure geometric alignment, software updates, as well as retrofits of Modul gear hobbing and deburring.
• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for equipment and systems.
• Support customer needs by phone, email and remote communication methods to optimize performance and recommend any upgrades or modifications when necessary.
• Support project management by minimizing delays and tracking interaction with customers. Communicate progress and open issues to leadership.
• Collaborate and support sales team utilizing technical expertise for various projects.
• Inspect parts and components identifying and troubleshooting future performance risk. Recommend spare parts as appropriate to minimize downtime.

• Associate degree in mechanical or electrical field preferred.
• Experience in a manufacturing / service environment.
• Strong mechanical and electrical skills with proven ability to read and navigate blueprints, electrical schematics, etc.
• Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Experience with gears, gear hobbing and gear machines required.
• Experience with Siemens control systems preferred.
• Experience with FANUC Robot systems is a plus.
• Ability to communicate clearly with peers, management, and customers.
• Strong work ethic with a focus on customer satisfaction.
• Valid Passport required.
• A valid driver’s license and good driving record is required

• Competitive compensation program.
• Comprehensive medical, dental, and vision health insurance.
• Company paid life insurance and short-term disability.
• A matched 401(k) savings program
• Educational assistance program.

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• Apply for the position and we will respond promptly.