Cloud Services Engineer

Cloud Services Engineer 2

Become a part of our caring community. The Cloud Services Engineer 2 provides technical expertise in the management and support of cloud‑based platforms across public and hybrid cloud environments.

• Provide oversight on cloud platform performance, availability, and cost efficiency across enterprise environments.
• Identify, diagnose, and resolve technical issues related to cloud service failures, performance degradation, and system integrity.
• Influence department strategy and make decisions on moderately complex issues regarding technical approaches.
• Collaborate with Level 2 Cloud and Infrastructure teams to expand Level 1 and Level 1.5 support capabilities.
• Conduct Level 1 health checks during incidents/outages, ensuring timely detection, triage and escalation of critical issues.
• Review and approve changes impacting cloud production environments, ensuring adherence to governance, security, and operational standards.
• Drive Level 1 and Level 1.5 participation in Problem Management to support root‑cause analysis and continuous service improvement.
• Support and enhance cloud observability (monitoring, logging, alerting) to improve Time to Detect and Time to Resolve.
• Facilitate updates to operational documentation, runbooks, and SOPs.
• Participate in cloud implementation and migration initiatives.
• Review and approve operational activities within Level 1 and Level 1.5 domains.
• Contribute to strategy, governance, cost optimization, and platform standardization efforts.
• Identify opportunities to leverage automation, IaC, and emerging cloud technologies.
• Monitor and report on cloud utilization, performance metrics, cost management, and operational KPIs to leadership.
• Execute continuous improvement initiatives including automation, process optimization, and self‑service capabilities.

• US Citizen
• Bachelor’s Degree
• 5+ years experience in Cloud Engineering, Systems Engineering, or Infrastructure Operations
• Experience supporting public cloud platforms (AWS, Azure, Google Cloud)
• Experience with compute, storage, networking, identity, and monitoring services
• Passion for continuously improving consumer experiences

• Master’s Degree in a technical field
• Cloud certifications (AWS Solutions Architect, Azure Administrator/Engineer, Google Cloud Engineer)
• Experience with IaC (Terraform, ARM/Bicep, Cloud Formation)
• Automation and scripting (Power Shell, Python)
• Hybrid cloud and container platforms (Kubernetes, Docker)

• Location:
  
  Louisville, KY (Hybrid: 2 days in office per week)
• Work must be performed in a dedicated space free from interruptions to protect member PHI/HIPAA information.
• Minimum home‑office internet speed: 25
  
  Mbps download, 10
  
  Mbps upload (wired or DSL preferred).

Base salary: $89,000 – $121,400 per year (remote and hybrid remote)

Humana is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status, and it promotes affirmative action for qualified individuals with disabilities or veteran status.