Systems Engineer

Systems Engineer 2 – You will provide technical expertise in managing enterprise infrastructure platforms across public and private cloud and on‑premises ecosystems. Responsibilities include testing, analyzing, and supporting virtual and physical servers, storage arrays, operating systems, and related platforms.

Location: Louisville, KY (Hybrid: 2 days in office per week)

• Collaborate with Level 2 Infrastructure Operations teams (Server, Storage, Compute) to gain expertise in tools, platforms, and processes; identify opportunities to expand Level 1 and Level 1.5 capabilities.
• Conduct Level 1 health checks during infrastructure incidents and outages, ensuring rapid detection, triage, and escalation of critical system issues.
• Review and approve changes impacting production infrastructure environments, ensuring compliance with operational standards and minimizing service disruption.
• Drive Level 1 and Level 1.5 engagement in Problem Management to support root cause analysis and continuous service improvement.
• Support and enhance monitoring and observability across infrastructure platforms to improve time to detect and time to resolve.
• Facilitate updates to technical documentation, runbooks, and SOPs to ensure accurate and actionable guidance for ongoing operations and future scalability.
• Participate in infrastructure implementation and upgrade projects, partnering with cross‑functional teams to deploy scalable and supportable solutions.
• Contribute to operational strategy, platform standardization, and long‑term infrastructure planning.
• Identify opportunities to leverage emerging technologies (cloud services, automation, virtualization, AI‑driven operations) to improve efficiency and reliability.
• Monitor and report on infrastructure performance metrics, capacity trends, and operational KPIs to leadership and stakeholders.
• Execute continuous improvement initiatives, including automation, process optimization, and tooling enhancements.

• Bachelor’s Degree.
• 5 or more years of experience in Infrastructure Engineering or Systems Administration.
• Experience managing and supporting enterprise server, storage, and compute environments (on‑prem and/or cloud).
• Experience with virtualization (e.g., VMware, Hyper‑V), operating systems (Windows/Linux), storage systems, and compute resources.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

• Relevant certifications (e.g., VMware VCP, Microsoft, AWS/Azure, Storage certifications).
• Experience with automation (Power Shell, Python, Ansible, Terraform).
• Exposure to cloud infrastructure and hybrid environments.

$80,900 – $110,300 per year. This position may be eligible for a bonus incentive plan.

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time, and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

This role is hybrid; employees may be required to work approximately two days a week in the office. Telecommuting is available and may be adjusted based on business needs.

Humana is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana adheres to all applicable laws and regulations, including the Rehabilitation Act and VEVRAA, and bases all employment decisions on valid job requirements.