Voice Engineer (WebEx

Voice Engineer

Our client, a leader in enterprise communication solutions, is seeking a dedicated and skilled Voice Engineer to join their innovative team. As a Voice Engineer, you will be an integral part of the Technology Support Department, collaborating with the Contact Center Operations team. The ideal candidate will demonstrate problem-solving skills, adaptability, and a proactive approach, which will align successfully within the organization.

Location:

Remote, with a preference for candidates located in Louisville, KY

Pay Range: $50.75/hr w2

What's the Job?

• Manage PSTN connectivity and maintain carrier relationships, ensuring seamless voice communication services
• Support number porting activities, including LOA submission, validation, and coordination with carriers
• Administer and support Webex Contact Center configurations and operations
• Build and optimize call flows, IVR logic, and routing strategies to enhance customer experience
• Troubleshoot and resolve issues related to call routing, queue behavior, and contact center performance

What's Needed?

• Experience with PSTN, SIP, and voice routing concepts
• Hands-on experience with number porting lifecycle, including LOA, validation, and carrier coordination
• Proficiency in Webex Contact Center administration and configuration
• Strong troubleshooting skills across voice and contact center environments
• Knowledge of call flows, IVR design, queues, and routing strategies

What's in it for me?

• Opportunity to work remotely in a dynamic and supportive environment
• Engage in impactful projects that improve customer communication experiences
• Collaborate with a team of innovative professionals
• Develop your skills in cloud contact center platforms and enterprise voice solutions
• Be part of a forward-thinking organization committed to technological excellence