KFC Yum! Center - Event Manager

POSITION:
Manager of Events & Guest Services DEPARTMENT:
Event Services

REPORTS TO:

Sr. Manager of Events & Guest ServicesFLSA STATUS:
Salaried, Exempt LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you?

operated by Legends Global is a multi-use entertainment venue in Louisville, Kentucky. The KFC Yum! Center offers a variety of world-class events including concerts, family shows, sporting events and other special events, while providing a clean and safe environment and guaranteeing the ideal entertainment, guest experience and satisfaction.

The Event & Guest Services Manager prepares for and executes events such as concerts, athletic events, family shows, conventions and corporate functions.

• Serves as primary, on-site, point of contact on behalf of the venue in order to carry out the necessary actions to make each event successful Develops an understanding of each department’s policies and procedures in order to coordinate and plan all aspects of each assigned event.
• Communicates with various departments so that appropriate staff members are made aware of event needs. Develops and updates production notes and schedules so that staff is properly informed of timelines and all information pertaining to each event.
• Patrols and inspects the building to ensure readiness prior to each event and takes corrective action where needed. Identifies and manages issues during events in order to ensure excellent service to clients Assists in enforcing venue rules, policies, and procedures to ensure that clients and tenants are abiding by contractual obligations.
• Collaborates with the University of Louisville to plan all aspects related to the building operation for NCAA games.
• Works with the Box Office and production teams in order to develop CAD drawings for ticketed events
• Collaborates with finance to estimate costs associated with productions.
• Compiles and reviews MOD report notes following each event so that appropriate staff is informed of all incidents. Follows up with any issues that are noted.
• Coordinates with first aid provider in order to assign appropriate first aid staffing for each event.
• Create and submit staffing plans to facility third party provider and internal departments in a timely manner in order to maintain outstanding guest services at all arena events.
• Create cost estimates for each event and present in a timely manner to Finance and General Manager for approval.
• Serve as escalation point to guest inquiries, concerns and/or complaints effectively and calmly interacting with guests and employees both during events and after.
• Enforce and regulate venue security policies and procedures to ensure the highest level of safety for staff and guests. Ensure the proper…