Dispute Resolution Specialist

Overview

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

Job Title: Dispute Resolution Specialist

FLSA Status: Non-Exempt

Department: Dispute Resolution

Hours of Operation: Flexible Start Time – 40 hours a week

General Job Summary

Perform processing and monitoring functions for debit card and ACH disputes.

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.

• Perform routine office and clerical duties to organize and maintain debit card and ACH disputes and all accompanying documentation
• Perform processing duties accurately and timely to meet Reg E requirements
• Follow guidelines for established procedures including logging of customer data and specific details of each dispute coming into the department via email, paper forms, and electronic forms
• Maintain a working knowledge of basic Reg E requirements
• Maintain a working knowledge of basic Master Card requirements
• Contact customer contact employees as needed to ensure dispute data is accurate and complete
• Assist Dispute Resolution Manager with training of new team members
• Assist Team Lead in training new team members

Provide support and assistance to Dispute Resolution Manager as needed for debit card and ACH disputes as well as monitoring Reg E investigations and Master Card chargebacks.

All job functions are performed daily indoors in an office environment using various computer applications

Education: High School Diploma or GED Equivalent

Experience

• 1 year of banking experience (retail or operations)
• Experience in communications with customers (good telephone skills)

Specific Skills

• Self-motivated
• Dependable
• Professional appearance and demeanor
• Strong communications skills
• Basic PC experience
• General knowledge of banking policies and procedures

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program