Card Services Specialist

Job Title:

Card Services Specialist I
FLSA Status:
Non-Exempt
Department:
Card Services
Hours of Operation: 40 Hours per Week

General

Job Summary:

Provide clerical processing and customer service support for cards.
Organizational

Duties and Responsibilities:

Support the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Support all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

Answer incoming phone calls from internal and external clients
Monitor email inboxes, respond to requests via Outlook and phone
Setup new accounts, perform maintenance, produce and mail plastics - utilizing software and equipment for instant issuance of cards
Maintain and monitor card stock
Process credit card payments
Balance and reconcile General Ledger accounts
Audit fraud disputes and track Bank losses
Research and analyze card functionality for clients - address concerns and articulate issues/solutions
Other Functions (as needed):
Maintain procedural updates related to Cards (as needed)
Special projects as required

Working Conditions:

All job functions are performed daily at employee's workspace using various computer applications and printers.

Minimum

Job Requirements:

Education:

High School diploma or GED

Experience:

1 year of banking experience preferred
Specific

Skills:

Ability to communicate complicated ideas simply - in writing or verbally
Proficient problem-solving skills
Maintains appropriate risk exposure for Bank
Working knowledge of Excel, Outlook, and Word
Self-motivated, dependable, detail-oriented, and eagerness to learn

Specialized:
Operational knowledge of cards and software associated with production and maintenance of them

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10-15 pounds occasionally (e.g., files, office supplies)