Helpdesk Desktop Support Analyst

Helpdesk Desktop Support Analyst page is loaded## Helpdesk Desktop Support Analyst remote type:
Hybrid locations:
Louisville, KYtime type:
Full time posted on:
Posted Todayjob requisition :
R519
** Primary Responsibilities
*** Work with internal and external resources to resolve user support issues
* Assist users with Windows 10/11, Office
365, VOIP, and computer setup and usage.
* Onboard new employees across a variety of different platforms.
* Monitor and manage colleague technical issues through Fresh Service ticket system.
* Monitor and manage IT assets across the enterprise across each asset’s life cycle.
* Work with teams to get the most out of the Cerity Partners technology platform.
* Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.
** Required Qualifications
*** High school diploma is required, bachelor’s degree preferred.
* 1-3+ years of experience in user facing tier 1 desktop support.
* Passionate about working directly with users on a daily basis.
* Ability to work independently with a team spread across the United States.
* Experience working with users of a diverse technical skillset.
* Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience.
* Ability to continuously grow and learn new tools/platforms as projects require.
* Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.
* Passion and experience in the Financial Services industry a plus.
* Comfortable with occasional travel.
** Compensation:****$70,000
**** Why Cerity Partners:
** Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:
* Health, dental, and vision insurance- day 1!
* 401(k) savings and investment plan options with 4% match
* Flexible PTO policy
* Parental Leave
* Financial assistance for advanced education and professional designations
* Opportunity to give back time to local communities
* Commuter benefits
* Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
** Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to  Applicants must be authorized to work for any employer in the U.S.
* Ultimately, outstanding wealth management is about people and relationships. Our people are the nucleus of Cerity Partners. Each colleague brings unique expertise, commitment and knowledge to the firm and it is by working together that we achieve our mission to have a positive impact on the financial well-being of our clients, colleagues and communities. Our people drive our success by working together to deliver exceptional service to our clients.

We truly care about what we do.

Introduce yourself to our Talent Acquisition Team and we'll be in touch if there's a role that seems like a good match for your skill set.

Cerity Partners is one of the nation’s leading independent financial advisory firms. We serve high-net-worth individuals & their families, businesses, & their employees, and nonprofit organizations from our offices across the country. Our in-house experts of tax advisors, financial planners, investment professionals, & retirement plan consultants are passionate about and committed to providing objective financial advice & oversight.
At Cerity Partners, we believe in the long view. We work with clients who appreciate our comprehensive and sustained approach to wealth management. We don’t just look for short-term gains, we seek long-term growth.
We have the same approach to our people. We look for experienced and credentialed wealth management colleagues who can keep pace with us. We manage over $100 billion assets for our clients and we are routinely recognized as a Barron’s Top 100 RIA firms in the nation.
The driving factor of our accelerated growth is our people. Located throughout the U.S., our teams consist of experts who are helpful, knowledgeable, sincere, and have the perseverance and capability to go the extra mile for our clients. We consider our firm a community that works together to serve one common goal:
Finding diverse solutions to suit diverse financial needs.
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