Collections Specialist

Description We are looking for a Collections Specialist to join our team in Louisville, Kentucky. In this role, you will be responsible for managing accounts receivable processes, ensuring compliance with documentation requirements, and maintaining effective communication with clients. This position offers an opportunity to contribute significantly to the financial health of the organization by overseeing collections and related administrative tasks.

Responsibilities:

- Set up new customer accounts, ensuring all required documentation such as master lease agreements and certificates of insurance are obtained.

- Develop and enforce collections policies and procedures to streamline the recovery of overdue payments.

- Conduct follow-ups with clients to address outstanding debts and negotiate repayment plans.

- Respond promptly to customer inquiries regarding account statuses, providing accurate and thorough support.

- Manage administrative tasks to ensure efficient office operations related to collections.

- Notify clients of their outstanding balances and provide clear explanations of payment terms.

- Maintain compliance with documentation standards and ensure records are organized and accessible.

- Collaborate with internal teams to address and resolve complex account issues.

- Prepare reports on collections activities and account statuses to support financial decision-making.

- Ensure all interactions with clients adhere to ethical and high standards. Requirements - Minimum of 3 years of experience in commercial collections or a related field.

- Strong knowledge of credit and collections practices, including compliance documentation.

- Proficiency in document management systems and maintaining organized records.

- Excellent communication skills to professionally interact with clients and internal teams.

- Ability to develop and implement effective repayment plans.

- Attention to detail when reviewing and processing customer documentation.

- Familiarity with insurance certificates and master lease agreements.

- Strong analytical skills to assess account statuses and identify solutions for overdue payments.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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