Senior Teller- Fern Valley

Role

To assist the credit union in the achievement of its goal to always make a positive difference in each member's financial life. This is accomplished by providing the highest quality of service to internal/external members, identifying their financial needs and recommending products and services that would meet those needs. Additionally, you are responsible for assisting tellers with currency and account related services for members ensuring friendly, accurate and timely assistance.

• While meeting the service standards of the credit union, schedule and monitor daily activities of tellers.
• Receive and process member financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; transfers amounts from member accounts as directed.
• Cross‑sell credit union services to members and coach coworkers to do the same.
• Assist in new employee training; promote teamwork and build respect among coworkers; provide solutions to problems and ensure tellers provide accurate and timely information to members.
• Assist tellers with balancing aiding in finding and correcting errors.
• Complete reports, logs and assignments in a timely and accurate manner.
• Monitor department activities for compliance with established policy and regulations.
• Takes action to resolve any out‑of‑compliance issues and keep manager informed on daily matters.
• Order daily cash requirement for the credit union; manage vault cash; maintain ATM and cash dispatch machines. Ensure that all are maintained according to credit union guidelines.
• Perform other duties as assigned.

• To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
• Vibrant Connections
• Inclusive Excellence
• Bold Compassion
• Endless Empowerment
• To provide friendly, professional and accurate service and support to all members and coworkers.
• To cross‑sell the established number of new products per month focused on meeting the member's financial needs.
• To function within the pre‑set balancing standards policy.
• To use caution and good judgment in using override authority.
• To maintain a highly qualified staff, sufficient to meet the daily demands of the credit union's members.
• To keep management informed regarding key operating issues affecting the department.
• To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
• To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
• To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal

Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other

Skills:

Must have good communication skills for training other tellers. Keyboard and computer skills are a must. Requires accuracy with counting money and processing numbers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

The physical demands described here are representative of those required to successfully…