AVP of Credit Services Job Louisville area,Kentucky USA,Finance & Banking

Role

By emphasizing ONE Park, ONE Mission, One Team, the AVP of Credit Services oversees the Credit Services Department to preserve the credit union's assets by managing delinquent accounts, loan repayments, and collateral recovery. This role involves hiring, training, and coaching staff; analyzing delinquency trends; and ensuring department goals for delinquencies and losses are met. Additionally, the AVP of Credit Services reviews and approves collection recommendations, allocates resources to meet operational needs, and develops methods to inform management of trends affecting loan performance while ensuring compliance with legal requirements and credit union policies.

Essential

Functions & Responsibilities

Allocate resources to address the department's operational needs; review and decide on loss mitigation recommendations from staff regarding delinquent loans, including approvals, denials, or modifications. Collaborate with staff to analyze the financial situations of delinquent borrowers and determine appropriate actions. Ensure all departmental responsibilities are fulfilled effectively.
Ensure delinquencies and losses are within goals set.
Develop methods to analyze information and inform management of trends in loan underwriting contributing to delinquent/charged‑off loans. Make recommendations as required.
Recruit, evaluate, schedule, train, mentor, and oversee the performance of credit services staff; complete performance reviews as needed.
Perform other duties as assigned.

Performance Measurements

To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:

Vibrant Connections
Inclusive Excellence
Bold Compassion
Endless Empowerment

To provide friendly, professional and accurate service and support to all members and coworkers.

To maintain the credit union's charged‑off and delinquent accounts at or below acceptable levels.

To maximize the collection and/or recovery of credit union assets from delinquent and charged‑off accounts.

To hire, direct and motivate a highly qualified staff sufficient to meet the daily operational needs of the department.

To ensure all collection activities comply with applicable laws and in accordance with credit union policies and procedures. To keep management informed of operational issues affecting the credit union's collection activities.

To complete performance reviews within the prescribed time frame.

To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.

To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

Knowledge and Skills

Experience
Five years to eight years of similar or related experience.

Education
(1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

Good analytical and decision-making skills.
Strong regulatory and compliance awareness.
Strong leadership and people management skills.
Strong comunication sills.

Physical Requirements

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to…