Commercial Client Specialist II

Job Overview

Job Type: Regular. Language Fluency:
English (Required).

Work Shift:

1st shift (United States of America).

Under limited supervision, provide sales, service and loan support to Relationship Managers, Commercial Credit staff, and Sales Leaders managing and supporting Commercial client portfolios. Support is provided across all Commercial Community Bank segments, which includes clients from $2-500MM in annual sales.

• Assist Relationship Managers by providing sales support, including assistance with pipeline accuracy, call preparation, ordering Financial Insights, opening and onboarding deposit accounts, Treasury onboarding, pro‑actively following up with and consistently contacting clients and prospects with letters, emails, etc. to support RM’s client contact strategy and ensuring that CRM data is current and accurate. Provide additional sales support as needed by scheduling appointments, creating prospect lists, and providing calendar assistance.
• Support the sales process and portfolio growth through recognition of, and taking action on, referral opportunities using internal resources and data. Maintain expert‑level working knowledge and awareness of products and services. Partner with Relationship Managers and Integrated Relationship Management (IRM) partners to highlight potential client needs recognized through client contact or servicing opportunities and follow up with the partner areas as opportunities progress.
• Support banker team by pulling necessary reports or data, attending and participating in meetings, completing follow‑up as needed, and clearly communicating within the team.

• Provide superior client service to Commercial Community Bank clients, taking ownership of client needs, problems, and requests, and following through to ensure timely and accurate resolution.
• Assist in general servicing of Commercial loans, deposits, and fee services such as Treasury assigned to Relationship Managers, including but not limited to completing necessary forms and documentation, account opening, pulling & working reports, processing payments, assisting in fraud resolution, general research, wire processing, and general maintenance.
• Assist Relationship Managers with portfolio management, ensuring accurate client assignment and account data. Monitor reporting and escale as needed.

• Assist Relationship Managers with general loan support. Deliver accurate and timely information to internal loan areas as needed, communicate with the client, and assist with appropriate stages of the loan process. Assist the RM in staying in compliance with regulations such as Reg B, BSA/AML, etc. Collect client information and assist with follow‑up. Conduct general research and clear loan documentation exceptions.
• Assist Relationship Managers in problem loan management and collection activities through review of past‑due reports, monitoring of payment postings and post‑closing due diligence, contacting past‑due clients and bringing potential collection issues to the awareness of the Relationship Manager.

• High School diploma, or equivalent education and related training.
• Five years of related experience, preferably within financial services.
• Two years of experience in a CCS role, or similar.
• Demonstrated ability to identify, analyze and resolve issues independently.
• Advanced knowledge of related systems and processes.
• Good communication skills, both written and verbal, in relating to internal and external clients and contacts.
• Good organizational skills.
• Ability to complete all core courses outlined in the CCS training curriculum.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, etc.

• Associate’s degree in related field.
• Possess working product knowledge of bank services and Financial Services Industry.
• Possess math aptitude with ability to grasp general accounting and financial concepts.
• Possess working knowledge of Excel and/or reporting applications.

The annual base salary for this position is $57,880 - $106,730.

General…