Detect & Investig Analyst Lead

Position Overview

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's Without Detection & Investigation organization, you will be based in Louisville, KY.

This role is for an analyst who reviews and processes incoming and outgoing check fraud claims on behalf of PNC customers, other financial institutions and the US Treasury pertaining to endorsement and altered check issues. The analyst is responsible for validating check fraud incidents by gathering, maintaining, and storing related case documentation, reviewing customer transactions to prevent and mitigate risks of fraudulent activity in addition to obtaining claim resolution.

This may require direct contact with customers, internal bank service partners, legal, as well as interaction with external associates such as other banks and law enforcement agencies. Additional duties include the timely reporting of suspicious activity to the appropriate personnel.

• Good organizational skills/experience needed to manage and prioritize a large, varied case load effectively and efficiently.
• Having high attention to details.
• Strong interpersonal and communication skills including the ability to interact with clients, upper management, and law enforcement.
• Ability to work independently with minimum supervision.
• Working knowledge of the UCC codes and Reg CC statutes related to check fraud.
• Ability to multi‑task and cross train on multiple functions on a small team.
• Knowledge and use of PNC’s mainframe (COR/CIF) and/or Service Browser strongly encouraged.
• Basic Excel skills and knowledge suggested.
• Ingenuity and persistence to obtain case information not readily available with an eye for detail.

• Review and investigate customer cases, reports and work for potential and actual loss.
• Minimize fraud, anti‑money laundering and/or organizational risk.
• Perform early detection of suspicious activity.
• Control and prevent losses.
• May lead the work of and/or train detection and investigation staff.
• Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
• Recommend disposition.
• Identify gaps and control enhancements.
• Use defined research procedures to identify and resolve issues.
• Identify trends and escalates as appropriate.
• Follow standards and practices to mitigate fraud, anti‑money laundering and other risk exposure and loss.
• Share best practices among the team and/or service partners.
• Prepare and maintain appropriate documentation of analysis performed and coordinate with internal or external stakeholders as appropriate.

• Analytical Thinking
• Bank Fraud
• Check Processing
• Customer Solutions
• Decision Making
• Fraud Detection
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies
• Security Incident Response
• Anti‑money laundering/sanctions policies and procedures
• Business Ethics
• Business Process Improvement
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Information Capture
• Operational Risk
• Problem Solving
• Standard Operating Procedures

Roles at this level typically require a university or college degree with less than one year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. A bachelor’s degree is preferred. No certifications or licenses are required.

PNC offers a comprehensive range of benefits, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, dependent care reimbursement, child/elder care, adoption and surrogacy assistance, educational assistance, and a robust wellness program.…