Rural 1st Loan Servicing Specialist

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Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 13 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

Schedule: Full Time, Hybrid
Travel Required: 0% - 5%

Compensation: The salary range for this position is estimated to be $44,552.00 - $89,931.00 annualized, which reflects the company’s current estimate of the potential compensation range at the time of posting. This salary range reflects the anticipated compensation for this position and represents one component of the total rewards package. Final compensation will be determined based on factors such as experience, skills, education, qualifications, and allotted budget.

The organization offers a comprehensive benefits program as part of its overall compensation strategy, and salary ranges are reviewed periodically to remain aligned with market conditions.

Benefits At A Glance

Eligible team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Well-being and fitness reimbursement programs
• Paid vacation, sick leave, and holidays
• 401(k) plan with company contributions and matching opportunities
• Paid parental leave
• Short-term and long-term disability coverage
• Tuition reimbursement and professional development programs
• Community involvement and volunteer opportunities
• Variable compensation opportunities for eligible positions

The Rural 1st Loan Servicing Specialist provides exceptional internal and external customer service by supporting the delivery of consumer financial services and loan servicing needs. This role processes transactions, maintains accurate loan and customer data, and responds to internal and external inquiries to ensure a consistent and compliant loan servicing experience. The specialist contributes to operational accuracy, risk mitigation, and client service by following established procedures and supporting continuous improvement.

The Rural 1st Loan Servicing Specialist builds foundational knowledge and skills to contribute to core work within the team. Team members focus on learning processes, applying guidance from more experienced colleagues, and delivering accurate work in a supportive, structured environment. They are developing confidence, strengthening capability, and gaining familiarity with our systems, relationships, and expectations.

• Process and validate loan servicing transactions (e.g., payments, cash movements, adjustments, accruals, and billing) ensuring accuracy, timeliness, and adherence to procedures.
• Maintain and review loan, customer, and transaction data across servicing and accounting systems to ensure completeness, accuracy, and compliance with regulatory and internal standards.
• Respond to internal and external customer inquiries by researching issues, interpreting loan agreements, and providing clear, accurate information.
• Execute daily cash management and banking activities, including wires, ACH transactions, settlements, and issue resolution, while following fraud prevention and approval protocols.
• Identify and resolve routine to moderately complex operational issues, escalating higher-risk or complex discrepancies as appropriate.
• Support reporting, audit, and control processes by monitoring outputs, gathering documentation, and contributing to process improvements and standardization efforts.
• Completes assigned tasks accurately by following established processes, guidance, and quality standards.
• Applies direction from more experienced team members to build skill, confidence, and reliability.
• Maintains organized, complete, and dependable work products that support team workflow.
• Asks questions to…