Quality Control - Analyst

Bring your expertise to JPMorgan Chase. As part of the AML/KYC Escalations team, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by ensuring compliance with AML/KYC standards and mitigating risks to an acceptable level. Our culture in AML/KYC Governance and Oversight is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.

As an AML/KYC Quality Control Analyst within the Consumer & Community Banking KYC AML Customer Escalations group, you will be responsible for conducting detailed quality control reviews and managing the QC Case Queue to ensure compliance with regulatory standards.

• Perform detailed QC reviews for processes within the CCB KYC AML Customer Escalations programs.
• Self-manage business-as-usual (BAU) QC Case Queue with attention to Service Level Agreement (SLA) and ad-hoc management priorities, timelines, and deliverables.
• Positively influence and collaborate with peers and partners to bring solutions for tasks and initiatives that meet regulatory requirements, efficiency expectations, and business objectives.
• Identify process and operational opportunities with possible recommendations and strategies for AML/KYC initiatives to senior management.
• Influence change and champion mission-critical change initiatives; prepare and help others manage through change.
• Review and analyze critical issues/errors, assess business risk and impact, and facilitate proper recommendation & escalation to senior management.
• Establish and maintain the AML/KYC risk management and control framework through your case quality review to ensure consistent application of best practices and control standards across CCB.

• Business knowledge with the ability to understand the business and regulation surrounding it.
• Excellent communication and interpersonal skills, with the ability to influence business leaders meaningfully.
• Strong problem-solving abilities and a proactive approach to identifying and mitigating risks.
• Ability to work autonomously, manage competing priorities, and work in a fast-paced, results-driven environment.

• Bachelor's degree preferred or equivalent experience required.
• Advanced degree is preferred.
• Minimum of 1 year of experience in the financial services industry with a background in controls, audit, quality assurance, operational risk management, or AML/KYC preferred.
• Experience with data analytics tools and methodologies is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) required; data analytics preferred using Excel.