Quality Control Analyst

Job Description - Quality Control Analyst (260000VX) Organization

Job & Family Services

Agency Contact Name and Information: odjfscareerso.gov

Feb 17, 2026, 4:59:00 AM

United States of America-OHIO

Compensation: $30.55

Full-time

Union: OCSEA

Human Services

Technical

Skills:

Internal Auditing

Professional

Skills:

Customer Focus, Interpreting Data

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Family Assistance (OFA)

The Office of Family Assistance (OFA) provides operational, technical assistance and training support for safety net programs that assist low-income Ohioans. It manages public assistance programs like Ohio Works First (OWF), Supplemental Nutrition Assistance Program (SNAP), Commodity Supplemental Food Program (CSFP), and the Emergency Food Assistance Program (TEFAP). OFA also develops policies for county agencies, administers the Ohio Benefits online system, and supports employment and training initiatives to help Ohioans achieve economic stability.

Learn more about the office by visiting the ODJFS OFA webpage.

The Supplemental Nutrition Assistance Program (SNAP) helps low-income individuals purchase nutritious food. This office reviews SNAP cases to ensure they are processed accurately and on time. In this role, you will evaluate the work of county caseworkers to confirm that decisions on SNAP cases comply with all applicable regulations.

• Review food assistance budgets
• Research food assistance policy
• Manage and coordinate your schedule
• Travel to counties to interview clients
• Review screens in the Ohio Benefits eligibility system
• Send contact letters to clients
• Complete interviews with clients
• Complete cases in the Federal System
• Upload materials and verifications for each review

• Maintaining a timeliness and accuracy rate of at least 88% on each review
• Managing and implementing policy updates
• Independently managing multiple assignments with overlapping due dates

Full-time

Hours:

Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location:

This position will be headquartered at the Rhodes State Office Tower, 30 East Broad Street, Columbus, OH 43215

Requires traveling 5-6 times per month. ODJFS Fleet vehicles are available for travel use. In order to operate a state vehicle, you must have a valid driver's license.

PN(s):

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Option 1:

• 36 months experience as a public assistance caseworker with experience in all categories of public assistance;

AND

• 3 months experience training or 3 months experience in technical writing;

AND

• 3 months experience training or 3 months experience in…