PROMOTIONAL - Public Safety Telecommunicator II

Summary Objective

This critical role serves as the vital communications link between the public needing help and emergency services response. The candidate must be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including, but not limited to, law enforcement, fire, and emergency medical services (EMS). The candidate will triage those requests for service, provide guidance and assistance to the public in life‑safety situations, and coordinate appropriate responses to high‑risk, high‑stress operations, with the objective of keeping all participants safe.

• Relay critical information, dispatching/initiating emergency response services.
• Advise responding field units of relevant information regarding public safety and broadcast supplemental data necessary to assist field units.
• Monitor field units to ascertain locations and safety of personnel.
• Provide specialized communications to service agencies and to task force units.
• Document all incident activities thoroughly and accurately while maintaining awareness of scene activities.
• Maintain a perpetual up‑to‑the‑moment public safety unit status file.
• Operate public safety radio systems, auxiliary radio systems, and other equipment such as computer‑aided dispatch.
• Triage incoming emergency and non‑emergency calls from various sources such as wireline, wireless, text, video or automated data feed.
• Work mandatory overtime.
• High school graduation or GED equivalent.

• Perform sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
• Work long shifts, up to 16 hours per workday.

• Must be a US citizen.
• Must be a minimum of 18 years of age.
• Applicants who have used, possessed, bought or sold marijuana within one year of application or have used, possessed, bought or sold any controlled substance or narcotic drug without a prescription within six years of application will be disqualified.
• Must not have been convicted of a felony.
• Misdemeanor convictions will be considered on an individual basis.
• Must submit to a pre‑employment suitability test.
• Must submit to a pre‑employment polygraph test.
• Must submit to fingerprinting for criminal history check.
• Must work a varied schedule, including nights, weekends, holidays and overtime.
• Must submit to a pre‑employment drug screening.
• Must submit to a pre‑employment audiogram.
• Must be certified as a Law Enforcement Telecommunicator and LINK/NCIC Basic operator (Full Access) in the state of Kentucky or obtain within six months of employment.
• Must be certified as an Emergency Medical Dispatcher and in Basic CPR from an American Heart Healthcare CPR Provider or obtain within six months of employment.

• None.

Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Will be required to work nights, weekends, holidays and emergencies (man‑made or natural) to meet the business needs of Louisville Metro Government.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on‑the‑job injury or…