Account Representative

Join to apply for the Account Representative role at 360care

To enroll, bill and administer Special Care Insurance Policies (SCIP) and provide marketing, telephone, and data entry support.

• Coordinates resident accounts and billing schedules with proper set up procedures
• Account research and terminations
• Assist with premium processing, telephone, and customer service as needed
• Consistently delivers excellent customer service to facilities, patients/family, providers, and marketers
• Assist customers with all areas of service including:
  • Collection issues
  • Customer refunds
  • Account adjustments
  • Small balance write-off
  • Customer reconciliations
  • Other adjustments
• Update records based on various reports/mail including:
  • Offset tracker
  • Deceased reports
  • Faxes
  • Mail
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reports of suspected violations of law and Company policy
• Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines
• Reacts positively to change and performs all other duties as assigned.

• Associate degree or equivalent
• 3-5 years administrative experience
• Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
• Strong date entry skills and phone/email etiquette
• Must have excellent organization, analytical and problem-solving skills
• Exhibits strong customer service and follow up skills
• Knowledge of medical billing and collection procedures
• Accounts Receivable knowledge/experience preferred
• Strong attention to detail, goal oriented
• Ability to prioritize and manage multiple responsibilities
• Able to work in a fast pace environment

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.