Guest Services Representative

Overview

Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions.

The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities!

• Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner
• Ensure reservations are taken correctly and courteously
• Proficient in computer operating systems
• Available at all times to deal with guest issues in a professional manner
• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
• Supervise property staff as needed
• Ensure compliance with safety and security standards
• Report to the Regional Operations Manager in General Manager absence
• Responsible for bank deposits in General Manager absence
• Identify and follow up on life/safety issues and inspection issues
• Notify General Manager or equivalent immediately of any safety and/or security violations of policy
• Leave all desk and office areas in a clean and neat manner
• Take responsibility for ensuring that property is always clean and free of trash and debris

• Previous hospitality experience preferred but not required
• Any combination of education and experience equivalent to a high school diploma
• Any other combination of education, training or experience that provides the required knowledge, skills and abilities
• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information
• Ability to read, speak, and write effectively in order to interact with guests and staff
• Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and balance a cash bank
• Thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques to ensure effective operation
• Ability to express thoughts clearly and concisely to ensure effective communication
• Flexibility to work long hours on a regular basis and as business conditions demand
• Ability to manage multiple activities and use time management skills in stressful situations
• Ability to make effective judgments on all facets of front office operations and staff, and to solve guest and operational problems

• Indoor work with hard and carpeted surfaces
• Occasionally sit; climb or balance; stoop, kneel, crouch or crawl. Frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds. Vision requirements include close, distance, color, peripheral and depth perception
• Exposure to extreme weather conditions, cold and heat
• Extensive use of hands and fingers for keyboard and phone
• Use of computer terminal with extensive eye contact with a video display terminal

• Travel locally as assigned by the General Manager and must possess a valid driver’s license and proof of insurance
• Easy to follow training programs and supportive team throughout onboarding
• Health, dental, vision, life and disability insurance for full-time employees
• 401k with company match
• PTO for full-time employees
• Sundays off and no late shifts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.