Room Attendant

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price.

Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels.

The company is currently hiring a Room Attendant.

Essential Job Functions and Responsibilities

* Vacuuming, dusting, polishing, removing trash, washing, and cleaning all areas of the guest rooms and hallways;

* Replacing linens on beds and making bed to hotel standards

* Replenishing guest room supplies

* Turn over any lost and found items to the Housekeeping Supervisor

* Maintain complete knowledge of correct maintenance and use of equipment;

* Anticipate guests needs, respond promptly, and acknowledge all guests, no matter how busy or time of day

* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

* Resolve guest complaints, ensuring guest satisfaction

* Ensure security of any assigned keys and radio

* Stock cleaning carts and landings with designated supplies and equipment

* Clean designated areas with proper chemicals, tools, equipment and signage

* Inspect conditions of the hotel for tears, rips, stains, and report damages to Supervisor.

* Empty vacuum cleaner bags, replace bag, and clean machine

* Proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations;

* Service assigned guest rooms

* Remove all dirty terry and replace with clean par to designated layout

* Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor

* Realign furniture to floor plan

* Open all drawers/doors in check-out rooms and remove items left by guest.

* Set correct time on clock and microwave;

* Ensure presence of fire safety, rate cards, and DND sign. Inspect condition and replace as needed

* Set thermostat to standard temperature

* Ensure room odor is up to hotel standards

* Update status of rooms cleaned on assignment sheet

* Return and restock cart at end of shift

* All other duties as assigned

Competencies

* Anticipate guests needs, respond promptly, and acknowledge all guests, no matter how busy or time of day

* Must be able to communicate effectively with guests and associates and have the ability to handle stress and pressure while maintaining composure;

* Must have the ability to resolve problems effectively and in a positive manner

* Must be able to work a flexible schedule including overtime, weekends and holidays.

* Must be detail oriented and have strong organizational skills;

* Must be able to multi-task and meet deadlines;

* Must have a professional and hospitable demeanor at all times

* Preferred bilingual

Education & Experience

* High School or equivalent preferred

* 1 year of custodial / housekeeping experience preferred

Work Environment

* Under variable temperature conditions (or extreme heat or cold)

* Under variable noise levels

* Around fumes and/or odor hazards

* Around dust and/or mite hazards

* Around chemicals

* Around bio-hazards

Physical Requirements

While performing the duties of this job, the employee is regularly required to:

* Must be able to lift, push, pull and carry up to 50 pounds

* Must be able to bend, stoop and reach as needed

* Must be able to walk and stand for long periods of time throughout shift

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Employee discount

* Health insurance

* Paid time off

* Referral program

* Vision insurance

Work Location:

In person

Job Type: Full-time

Work Location:

In person