Housekeeping Supervisor

The Housekeeping Supervisor will assist the Operations Managers in supervising the daily operation of the Housekeeping Department to ensure the highest quality of services are maintained. This requires continuous visual inspection of guest rooms and public areas, restaurants, lounges and meeting rooms.

• Lead the safety effort by personal example
• Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses
• Adhere to SOPs and other work procedures as required to assure guest satisfaction and consistencies to our customers
• Immediately report all injuries to the supervisor or manager on duty

• Assists in distributing and delegating work load to guarantee maximum production and guest satisfaction by monitoring hotel occupancy and making necessary adjustments;
• Assists in proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations;
• Attend to associate relations
• Evaluate condition of furniture, fixtures, décor, etc. Make report of any necessary improvements and assist in the coordination of projects such as deep cleaning and pressure washing
• Ensures all daily and weekly tasks/projects are completed by Room and Public Area Attendants by utilizing a detailed checklist. Will prepare, distribute, and communicate changes made to the checklist;
• Responds to any guest complaints and brings to the attention of the Operation Manager;
• Assists with cleaning the guest rooms when required;
• Maintain a competent and motivated diverse team by maintaining a professional demeanor and rewarding excellent job performance;
• Will maintain inventory of supplies, requisitioning items as needed;
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry to ensure complete guest satisfaction
• Ensure all daily inspections including rooms, public areas, corridors and back of house areas are completed and results are traced through the online tracking system;
• Supervisors are fundamentally responsible for ensuring safety. This may include but is not limited to participating as a member of a safety committee, assist in developing workplace safety procedures, enforce and promote workplace safety procedures, conducting investigations of any accidents/incidents occurring in their departments and immediately report any unsafe acts, conditions or accidents.
• Ensure all attendants have all materials needed to perform tasks.
• Follow up with onboarding checklist and training for all department associates.

• At least 1 year experience supervising in a hospitality environment but will consider other supervisory experience.
• Must be able to communicate effectively and have the ability to handle stress and pressure while maintaining composure;
• Must be able to read, write and speak English. Multi-lingual preferred.
• Must have the ability to resolve problems effectively and in a positive manner
• Must be able to work in a diverse environment;
• Must be able to work a flexible schedule including overtime, weekends and holidays.
• Must be detail oriented and have strong organizational skills;
• Must have legible handwriting skills;
• Must be able to multi-task and meet deadlines;

This job operates in a clerical, office setting as well as throughout the facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. All guest room guest corridors, guest rooms, elevators, stairwells, service areas, linen closets, staff restroom, vending areas, and storage closets.

• Around fumes and/or odor hazards
• Around dust and/or mite hazards
• Around chemicals

While performing the duties of this job, the employee frequently interacts with residents, family members and other personnel.

• Must be able to lift, push, pull and carry up to 50 pounds;
• Must be able to bend, stoop and reach as needed;
• Must be able to walk for long periods of time throughout shift;