Leave Benefits Coordinator - Louisville, KY

Leave Benefits Coordinator - Louisville, KY

Louisville - Norton Healthcare, Kentucky, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

The Leave Benefits Coordinator operates remotely for Norton Healthcare to provide Leave of Absence support services to the client’s Human Resources department and employees. Responsibilities include direct employee support and various client-specific administrative duties related to Leave of Absence.

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

Location:
This role supports Norton Healthcare and is primarily remote. Occasional onsite attendance may be required for training and meetings. Candidates must reside in the Louisville, KY area.

• ESSENTIAL FUNCTIONS
  Employee Service and Support:
  Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and leave of absence programs; responds to employee and carrier inquiries in a timely manner; investigates and resolves leave-related concerns; supports leave of absence email inbox and/or contact center, as assigned; acts as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers
• Administrative Service and Support:
  Completes various administrative leave-related duties, as assigned by client and BCInsourcing; based on client needs, duties may include (but are not limited to) processing of leave of absence and return-to-work requests; auditing of leave data; billing administration; leave and disability claim support
• Attendance:
  Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends
• Performs all other tasks as assigned

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent
• Intermediate proficiency in Microsoft Excel
• Demonstrate polished, articulate verbal and interpersonal communication skills
• Professional experience demonstrating superior customer service skills while multi-tasking and working under pressure of deadlines
• Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision
• Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes

Strong knowledge of leave of absence benefits and regulations

PREFERRED EDUCATION AND EXPERIENCE

• Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products
• Associate’s or Bachelor’s Degree or equivalent combination of education, training, or experience

Total Rewards Summary

We offer a comprehensive total rewards package designed to support the health, financial well‑being, and professional growth of our employees.

• Paid training and ongoing professional development

• Company-provided equipment

• Comprehensive medical, dental, and vision coverage, including a wellness program

• Additional voluntary benefit options

• 100% employer-paid benefits

• 401(k) retirement plan with company match

• Pet insurance

• Immediate vacation accrual

• Paid…