Software Operations Specialist

Overview

Why You’ll Love Working Here At NTS, the Information Services team plays a key role in keeping systems running smoothly and supporting teams across the organization. This role offers hands-on experience with enterprise software, direct interaction with end users, and exposure to core business systems used every day. The team works collaboratively to solve problems, improve processes, and deliver reliable technology support that helps the organization operate efficiently.

• Competitive pay and a full benefits package
• Medical, dental, vision insurance, and more
• Generous paid holidays, including your birthday off
• Training, tools, and support to build technical skills
• Opportunities to expand system and software knowledge
• A collaborative, team-oriented work environment

The Software Support Specialist provides front-line technical support to end users and works closely with software vendors to troubleshoot and resolve system issues. This role supports daily operations and helps ensure users have the tools and access they need to be successful.

• Provide end-user support across the organization
• Act as a liaison with software providers, including Yardi and Avid, when troubleshooting issues
• Manage and respond to requests through a help-desk ticketing system
• Perform system administrator functions for software systems including Yardi, Avid, and Microsoft platforms
• Collaborate with IT team members to ensure timely and effective support
• Manage user accounts across multiple systems
• Participate in additional training and responsibilities, including SQL database and advanced system functions

• Proficiency with Microsoft Office 365 (Word, Excel, Outlook, Teams, SharePoint)
• Comfortable providing customer support via phone and email
• Strong communication skills and attention to detail
• Willingness to learn new technologies and systems
• Basic accounting knowledge is a plus

NTS is an Equal Opportunity Employer