IT Operations Support Specialist

Louisville, Kentucky IT Operations Support Specialist #1049449

• This is an Information Technology Operations based role that supports the Kentucky Truck Plant – home of the Super Duty, Expedition and Navigator. KTP is the most complex plant in the Company.
• This is an outstanding opportunity to be a member of the Site IT team and to assist in redefining and reimagining how site IT lends support to the manufacturing team.
• As a member of the Plant IT team, you will be hands on in assisting the plant in producing vehicles that are Built Tough.
• As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce our high-quality vehicles.
• You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g., IIOT, Software-defined networks, next-generation error proofing, digital solutions, and various mobility solutions) along with supporting the legacy manufacturing systems within the facility.
• The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all manufacturing applications meet productivity goals.
• You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance.
• This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.

• IT Operations
• Operations Support Systems
• Technical Troubleshoot
• IT Support
• Technical Customer Support
• Technical Support

The successful candidate will have or be willing to quickly learn the following items:

• Experience with Server administration;
  Windows (2016+) and/or Linux
• Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.
• Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
• Knowledge of Windows server and Windows Active Directory/ADFS
• Experience with VM servers (vSphere).
• Experience with Android and iOS, iPhones, iPads.
• Experience with Office
  365.
• Experience with SharePoint.
• Experience with Office automation, Windows, PC's & Printers
• Experience with handheld scanners and imagers.
• Any plant floor automation experience is highly desired (Control systems, PLC's, etc.), but not required.
• Power Shell scripting is desired but not required.

• High School Diploma / GED

• Bachelor's Degree

• Support a multi-shift operation in a manufacturing plant.
  • Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with corporate IT and business owners to prioritize improvement efforts.
• Support Plant Floor Systems / Corporate teams in resolving incidents;
  Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
• Focus on the integration / long term maintenance of applications and hardware.
• Assist site IT manager with managing assignments and workload.
• Develop, maintain, and share, accurate support documentation.
• Support of local network equipment in a Cisco based environment.
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.

• Medical and Dental (Fast Tek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match