Power Platform Specialist

Company Description

At APM, we live our values of iCARE – Integrity, Customer focus, Accountability, Respect, and Excellence – in everything we do. We are a purpose-driven organization where procurement decisions directly impact on the people and communities we serve.

In the US, our services span rehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life‑changing outcomes every day.

Joining APM means being part of a global team that values impact and inclusion. You’ll work in an environment where your expertise will help strengthen a procurement function that is commercially strong and socially meaningful.

APM seeks a Power Platform & Microsoft 365 Solutions Specialist to design, build, and maintain automation and business apps using Microsoft technologies like Power Platform, Dynamics 365, SharePoint Online, and Azure. The role focuses on developing enterprise workflows, data models, and AI‑powered solutions for business units in Canada and the U.S. Responsibilities include supporting Microsoft Dynamics CRM and Salesforce, creating automation with Power Apps and Power Automate, and helping consolidate CRM platforms.

This is a technical position emphasizing solution delivery rather than leadership.

• Power Platform Development
  • Design, develop, and maintain Power Automate Cloud Flows, Power Apps, and Power Virtual Agents (Copilot Studio) solutions.
  • Build and manage Dataverse tables, custom connectors, and managed solutions across environments (Dev / UAT / Prod).
  • Integrate Power Platform components with Dynamics 365, SharePoint Online, Azure Functions, and external APIs.
  • Manage Power Platform environments, DLP policies, and connection references in accordance with organizational governance.
• CRM Configuration & Optimization
  • Configure, customize, and maintain Microsoft Dynamics CRM and Salesforce environments.
  • Configure and extend Dynamics 365 modules (e.g., Customer Service, Case Management, HR workflows).
  • Collaborate with stakeholders to define and execute a roadmap for CRM consolidation.
• Automation & AI Initiatives
  • Support implementation of automation and AI initiatives aligned with APM’s global digital transformation roadmap.
  • Ensure data integrity, security, and compliance across platforms.
• Collaboration & Stakeholder Engagement
  • Partner with business and technical teams to translate functional requirements into scalable, secure solutions.
  • Communicate technical concepts clearly to non‑technical audiences.
• SharePoint & Document Management
  • Develop and maintain SharePoint structures, metadata, and automation supporting document and policy management.
• Analytics & Reporting
  • Create dashboards and analytics with Power BI to track automation performance and ROI.
• Maintenance & Knowledge Sharing
  • Troubleshoot, optimize, and document solutions to ensure maintainability and knowledge transfer.

Technical Expertise

• Proven experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents/Copilot Studio).
• Hands‑on experience configuring and maintaining Microsoft Dynamics CRM or Salesforce environments.
• Strong understanding of Dataverse, custom connectors, managed solutions, and environment management (Dev/UAT/Prod).
• Familiarity with SharePoint Online, Azure Functions, and API integrations.
• Ability to configure and extend Dynamics 365 modules (Customer Service, Case Management, HR workflows).
• Experience creating dashboards and analytics with Power BI.

Automation & AI

• Knowledge of AI Builder, Copilot Studio, and automation best practices.
• Experience supporting AI initiatives aligned with enterprise digital transformation strategies.

Governance & Compliance

• Understanding of DLP policies, data integrity, security, and compliance requirements in enterprise environments.

Collaboration & Communication

• Ability to translate functional requirements into scalable, secure solutions.
• Strong communication skills to explain technical concepts to non‑technical stakeholders.
• Experience collaborating with business and technical teams on roadmap…