Senior Desktop Engineer​/Desk-Side

Match Point Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome.

We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Description

Location:
Onsite in Louisville, Kentucky 5 days a week

Duration: 6 Weeks project with possibility of extension

Rate : $28 to $32/hr w2

Overview

This engagement provides onsite desktop engineering and desk-side support following a Microsoft tenant-to-tenant migration. The environment includes Windows 11, Microsoft 365, and a large-scale iPad upgrade

Key Responsibilities

• Provide onsite desk-side support during and after tenant-to-tenant migration activities
• Support Windows 11 and Microsoft 365 post-cutover issues, including Outlook, authentication, and application access
• Execute and support large-scale iPad upgrades and re-authentication efforts across approximately 1,200 to 2,000 devices
• Troubleshoot Active Directory and Azure Active Directory identity, login, and access issues
• Resolve application issues, missing software, and configuration inconsistencies
• Escalate complex issues and collaborate with Microsoft and third-party vendors as needed
• Deliver Day 2 support focused on stabilization and issue resolution
• Serve as a visible, customer-focused onsite support presence
• Ensure high end-user satisfaction and minimal business disruption

Scope Clarifications

• End-user support only
• No server or infrastructure administration responsibilities
• Hands-on troubleshooting of desktops, laptops, and mobile devices
• Support will include both standard incidents and complex post-migration issues

Required Skills and Experience

• Strong hands-on experience with Windows 11 and Microsoft 365
• Working knowledge of Active Directory and Azure Active Directory authentication
• Experience supporting iPads in an enterprise environment

Match Point Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.