Plant Floor IT Operations Specialist

IT Operations Support Specialist #1049449

Job Description:

· This is an Information Technology Operations based role that supports the Kentucky Truck Plant – home of the Super Duty, Expedition and Navigator. KTP is the most complex plant in the Company.

· This is an outstanding opportunity to be a member of the Site IT team and to assist in redefining and reimagining how site IT lends support to the manufacturing team.

· As a member of the Plant IT team, you will be hands on in assisting the plant in producing vehicles that are Built Tough.

· As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce our high-quality vehicles.

· You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g., IIOT, Software-defined networks, next-generation error proofing, digital solutions, and various mobility solutions) along with supporting the legacy manufacturing systems within the facility.

· The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all manufacturing applications meet productivity goals.

· You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance.

· This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.

Skills Required:

· Operations Support Systems

· Technical Troubleshoot

· Technical Customer Support

· Technical Support

Experience Required:

The successful candidate will have or be willing to quickly learn the following items:

· Experience with Server administration;
Windows (2016+) and/or Linux

· Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.

· Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.

· Knowledge of Windows server and Windows Active Directory/ADFS

· Experience with VM servers (vSphere).

· Experience with Android and iOS, iPhones, iPads.

· Experience with Office
365.

· Experience with SharePoint.

· Experience with Office automation, Windows, PC’s & Printers

· Experience with handheld scanners and imagers.

· Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.), but not required.

· Power Shell scripting is desired but not required.

Education Required:

· High School Diploma / GED

Education Preferred:

· Bachelor's Degree

Additional Information:

· Support a multi-shift operation in a manufacturing plant.

o Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.

· Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.

· Interface with corporate IT and business owners to prioritize improvement efforts.

· Support Plant Floor Systems / Corporate teams in resolving incidents;
Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.

· Focus on the integration / long term maintenance of applications and hardware.

· Assist site IT manager with managing assignments and workload.

· Develop, maintain, and share, accurate support documentation.

· Support of local network equipment in a Cisco based environment.

· Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.

· Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.

Additional Info:

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