More jobs:
Major Incident Manager Lead
Job in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-03-08
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
Systems Analyst, IT Project Manager, IT Support, IT Consultant
Job Description & How to Apply Below
Job Description
- Must have at least 3 years of Incident Management/Major Incident Management experience.
- Bachelor’s Degree in Business, Computer Science, or a related field or equal experience.
- Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio.
- Experience in problem analysis and process documentation.
- Experience working in cross‑functional, collaborative teams.
- Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
- Must have ITIL v4 certification.
- Previous experience in the health care industry.
- Experience with the Consumer domain.
- The Incident Manager drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications.
- The Incident Manager work assignments are often straightforward and of moderate complexity.
- The Incident Manager establishes policies, processes and systems for the implementation of a quality incident management process.
- Monitors trends in incidents and issues.
- Understands own work area professional concepts/standards, regulations, strategies and operating standards.
- Makes decisions regarding own work approach/priorities, and follows direction.
- Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Salary Range: $100,000-$130,000 per year.
TCS Employee Benefits Summary- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Bachelor of Computer Science.
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