Desktop Support Technician

Overview

The OnSite Support Technician is responsible for providing on-site, in-person technical support to employees in a professional environment. This role involves creating and managing tickets in Service Now, deploying and refreshing supported PCs, printers, and network devices, maintaining computer rooms and network closets, and ensuring accurate inventory management. The OnSite Support Technician will also deploy and support IT audio/video equipment in conference rooms.

• Provide on-site, in-person technical support to employees, including Company Leadership.
• Create and manage tickets in Service Now, ensuring timely resolution based on contracted SLAs.
• Deploy and refresh supported PCs, printers, and network devices (switches, APs, wireless controllers).
• Maintain computer rooms and network closets according to company standards.

This is a Contract position based out of Louisville, KY.

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital>
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville, KY.

This position is anticipated to close on Mar 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.