Field Microbiology Application Specialist

Field Microbiology Application Specialist

Job Location s: US-OH | US-MI | US-KY | US-IN

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nano analysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.

Today, worldwide more than +11000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meeting its customers’ needs as well as continuing to develop state-of-the-art technologies and innovative solutions for today’s analytical questions.

The Bruker Microbiology Applications Specialist supports all microbiology platforms and associated products within the Microbiology and Diagnostics Division. The Bruker MALDI and IR Biotyper Systems are revolutionary products which utilize mass and infrared spectrometry to produce rapid, accurate and cost-effective microorganism identifications and typing. The Microbiology Applications Specialist is responsible for managing the technical success at all Bruker M&D accounts in the assigned geographic region.

This position will be based in the Central East MAS Territory covering Ohio, Michigan, Kentucky, and Indiana.

• Independently schedule and conduct on-site and factory-based application trainings for new and current customers for all MALDI and IR Biotyper protocols.
• Proactively contact current customers quarterly to provide product and service information, product updates and to resolve any current customer issues. This may include but is not limited to new product launch information, software updates, library updates, hardware or software troubleshooting, and basic or advanced Biotyper training needs.
• Work cooperatively with Service and Sales Team to drive consumable product adoption.
• Independently maintain contact and strong relationships with users in respective region.
• Communicate with the field sales teams to relay pertinent information regarding current and future customers. This information can include but is not limited to product requirements and interest and customer support satisfaction.
• Attend local workshops, trade shows, congresses, or seminars according to the needs of the region as well as provide seminars and talks to promote Bruker M&D line of products.
• Adhere to company policies for expense control and meeting expense budgets
• Provide monthly lead generations and customer training metrics to the MAS Manager.

• Bachelor's degree in microbiology, Bacteriology, or similar.
• 2+ years of experience in a microbiology laboratory.
• First-hand knowledge of one of the following microbiology disciplines: clinical, food, pharma, environmental, or veterinary microbiology laboratory.
• Ability to effectively communicate and train others on technical workflows.
• Provide superior customer service with timely, accurate, and clear responses to customers’ needs.
• Ability to present company products and services to laboratory personnel.
• Ability to work with internal partners (sales, service, support, marketing) to provide outstanding customer service and product satisfaction.
• Strong verbal, written, and technical presentation skills, including MS Office with advanced Excel applications proficiency.
• Ability to independently manage multiple tasks and deliverables.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.
• Working knowledge of Sales Force CRM.
• St…