Field Service Engineering Manager at Sparks Group Louisville, KY
Listed on 2026-05-27
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IT/Tech
IT Support, Systems Administrator, Systems Engineer, IT Specialist
Job Summary
Our client is seeking an experienced and hands‑on Manager of Field Service Engineers to lead a team supporting the deployment, maintenance, and troubleshooting of audio/video recording and logging hardware/software solutions for mission‑critical environments. This role combines technical leadership with team management—ensuring customer systems remain reliable, issues are resolved efficiently, and the team continues to grow in capability.
Responsibilities- Lead, mentor, and coach a team of Field Service Engineers responsible for installing, configuring, and supporting A/V recording hardware/software systems (e.g., NICE, Eventide, VALT, and iRecord).
- Serve as an escalation point for critical issues, balancing technical intervention with customer communication.
- Provide guidance on system integrations, networking, databases (SQL), and security protocols tied to recording solutions.
- Drive continuous improvement in field service processes, tool adoption, and knowledge sharing.
- 5+ years of experience in field service engineering or technical support for recording systems (hardware/software), communications platforms, or enterprise IT infrastructure.
- 2+ years of leadership experience (team lead, supervisor, or manager).
- Familiarity with telecom, A/V or other Public Safety technology.
- Hands‑on familiarity with:
- Operating systems (Windows Server, Linux)
- Databases (SQL Server, MySQL)
- Networking (Cisco, firewalls, VPNs)
- Virtualization (VMware, Hyper‑V)
- Excellent troubleshooting and problem‑solving skills in mission‑critical environments.
This job is In‑Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protected veteran status.
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