Service Desk Technician

Job Overview

Operate and maintain the pari‑mutuel wagering technology used in horse racing and gaming facilities. Their responsibilities range from setting up and troubleshooting betting kiosks and display boards at racetracks to providing remote help‑desk support and managing race‑day data operations. Depending on their specific role, employees at United Tote perform a variety of duties:
Hub / Tote Operators: monitor systems for processing errors, run race‑day control centers, and assist customers or field staff with technical issues.

• kiosk support
• tier 1 support
• customer service oriented
• team oriented

Expert Level

Contract to Hire position based out of Louisville, KY. Fully onsite.

• Pay range: $18.00 - $18.75/hr
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.