Technical Support Agent Job Louisville area,Kentucky USA,IT/Tech

Position: Technical Support Agent I

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Company Overview (Who are we? Why should you join us?)

At ecoATM, our success is reflected in our rapid growth, positive impact on the environment, and unique work culture. We are a technology company and a pioneer in device re-commerce. Through over 6,500 automated kiosks and , we enable global access to mobile device reuse, helping divert used smartphones from e-waste and making technology more accessible.

We value our employees as our greatest asset, offering opportunities to develop your talents and make a positive environmental impact.

Our Values and Leadership Behaviors

[Insert values and leadership behaviors here]

Position Overview

This role involves providing technical support for ecoATM kiosks to field teams and customers via phone and ticketing systems. You will be the first contact for technical issues at all kiosk locations.

Hourly Pay:

$18.00/hr - $20.00/hr

Location:

Louisville, KY

Key Responsibilities

Resolve kiosk issues through ticketing and support field technicians/customers via phone and IVR.

Perform technical troubleshooting on hardware, software, and machine issues using system tools.

Provide feedback, follow-up, and escalate unresolved issues.

Document, track, and monitor problems for timely resolution.

Perform other duties as assigned by leadership.

Collaborate with team members to share best practices.

Work schedule:

flexible to support 16 hours/day, 7 days/week, including days, nights, weekends, and holidays, with a consistent weekly schedule.

Education & Experience

High school diploma or GED; technical certifications preferred.

3+ years troubleshooting or repairing robotics, machinery, or kiosk technology.

Call center experience highly preferred.

Experience with ticketing software and documentation preferred.

Knowledge, Skills & Abilities

Excellent customer service and communication skills with attention to detail.

Strong troubleshooting and problem-solving skills.

Ability to work independently within established guidelines.

Effective time management and prioritization.

Intermediate proficiency with Microsoft Windows and basic system drivers.

Basic knowledge of Microsoft Office, iOS, and Android systems preferred.

Adaptability to a fast-paced, collaborative environment.

This description is not exhaustive; additional duties may be assigned.

Open availability required: flexible to work days, nights, weekends, and holidays, supporting 16 hours daily, 7 days a week.

Pay varies based on experience and skills. Additional incentives may be available based on performance.

ecoATM/Gazelle values diversity and is an Equal Opportunity Employer. All applicants will be considered without discrimination. Accommodations available upon request.

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