IT Project Manager; Onsite – Louisville, KY

Job Summary

The IT Project Manager (Onsite) is responsible for coordinating, monitoring, and supporting the Bank’s technology and product-related workflows. This role serves as a key liaison between internal departments, leadership, and the Bank’s Managed Service Provider (MSP). While not requiring deep technical engineering expertise, the position demands a strong understanding of technical terminology, project oversight, and regulatory alignment with FFIEC, GLBA, and internal control expectations.

• Oversee technology operations, risk management, and MSP performance.
• Coordinate product workflows, system changes, and cross-functional communication.
• Lead and support technology and operational projects from initiation through implementation.
• Ensure compliance with regulatory standards and internal policies governing IT and product oversight.

• Oversight & Technology Risk Management
  • Coordinate and monitor MSP performance, service-level adherence, and contract expectations.
  • Maintain and update the Technology Risk Assessment in collaboration with MSP, Compliance, and the Technology Committee.
  • Oversee lifecycle documentation, change controls, and operational readiness for technology and products.
  • Maintain IT and product-related policies and ensure alignment with regulatory requirements.
  • Prepare and present updates on risks, incidents, and key technology metrics.
• Product Operations & Technology Coordination
  • Coordinate product-related workflows including requirements gathering, documentation, and vendor communication.
  • Support lifecycle management for banking systems and technology products.
  • Translate business and operational needs into actionable requirements for MSPs and vendors.
  • Ensure alignment across departments and support communication and training for system changes.
• Lead technology, information security oversight, and operational enhancement projects in coordination with the MSP.
• Develop and maintain project charters, scope documents, timelines, and communication plans.
• Review MSP project deliverables including documentation, test plans, and rollout readiness materials.
• Coordinate user acceptance testing (UAT), training schedules, go-live communications, and post-implementation reviews.
• Maintain the multi-year technology and product roadmap.
• Cybersecurity & Information Security Oversight
  • Support MSP oversight of the Information Security Program (ISP) and required documentation.
  • Lead and track user access review processes.
  • Maintain the Incident Response Plan and coordinate periodic tabletop exercises.
  • Review MSP cybersecurity recommendations and ensure internal follow-through.
  • Ensure completion of employee cybersecurity training and proper incident documentation/reporting.
• Assist with vendor due diligence, SOC reviews, risk assessments, and contract renewal.
• Ensure MSP contract obligations align with the Bank’s technology needs.
• Support Compliance and Audit functions in maintaining vendor documentation and risk assessments.
• Change Management Oversight
  • Review and approve technology-related change requests, ensuring proper testing, risk review, and rollback procedures.
  • Monitor MSP adherence to change management protocols.
  • Validate internal readiness and communication for system updates.
  • Coordinate system maintenance windows across departments and product lines.
• Technology Workgroup Participation
  • Provide regular updates on risks, incidents, project progress, and roadmap initiatives.
  • Present issues requiring leadership input and communicate decisions to stakeholders.
  • Track action items and ensure accountability across internal teams and MSP partners.
• Internal User Coordination
  • Serve as the primary internal contact for technology and product-related inquiries.
  • Review and approve internal technology requests prior to MSP engagement.
  • Coordinate provisioning and deprovisioning workflows (executed by MSP).
  • Provide limited administrative support and facilitate adoption of system changes.

• High School Diploma or GED required.
• Associate’s or Bachelor’s degree preferred; equivalent experience may be substituted.
• Strong communication skills with the ability to convey technical and non-technical…