IT Mobility & Asset Manager

• ~10% Other IT Assets (copiers, infrastructure, IoT, specialty devices)

We are looking for an IT Mobility & Asset Manager to own the full lifecycle of our IT hardware fleet for a workforce of ~5,000 employees. This role is responsible for maintaining a single source of truth across all IT assets—mobile devices, laptops, desktops, large copiers, network infrastructure, select IoT devices, and other IT‑managed equipment.

You’ll combine hands‑on operational work with strategic ownership: designing processes, driving cost control, partnering with HR, Finance, Cybersecurity, and IT, and managing our vendor ecosystem. If you love clean data, tight processes, and making sure every device is accounted for and cost‑effective, this role is for you.

• Own the end‑to‑end lifecycle for all IT assets: procurement, deployment, reassignment, repair, and retirement.
• Execute hardware purchasing across all categories:
• Validate business needs and select vendors
• Coordinate approvals with Finance
• Reconcile deliveries against budget and inventory records
• Maintain a centralized asset inventory as the authoritative source across:
• MDM platforms
• Dell and OEM portals
• Carrier portals and procurement platforms
• Enforce asset tagging, labeling, and physical organization standards across:
• All brands
• Corporate office
• Depot and storage locations
• Quarterly review of spare pool age and condition
• Retire underperforming hardware and replace with current‑generation devices
• Ensure all recovered devices (terminations/upgrades) are wiped, re‑evaluated, and redeployed via the spare pool before any new purchases.
• Monitor and audit IT asset costs:
• Identify overcharges, billing errors, unused licenses, and cost savings
• Provide regular findings and recommendations to Finance and IT leadership.

• Own the mobile device program (smartphones & tablets) across T‑Mobile and AT&T accounts.
• Manage Apple Business Manager and Scalefusion MDM:
• Enrollment, compliance, and policy enforcement.
• Conduct monthly carrier invoice audits to identify:
• Orphaned / ghost lines
• Misconfigured rate plans
• Suspended lines still billing
• Coordinate device staging and shipping with logistics vendors (e.g., Hyperion, Apex Wireless) and manage the relationship with contracted mobility service providers.
• Enforce the spare pool process:
• Ensure all recovered devices from offboarded employees are logged and redeployed before new procurement.
• Track the physical and logical whereabouts of all mobile devices:
• Reconcile MDM location data with manual records
• Run regular MDM reports for devices with zero battery or no recent check‑in
• Escalate unresolved cases for suspension or recovery.

• Manage procurement, imaging, deployment, and retirement of all employee laptops and desktops.
• Maintain inventory accuracy between endpoint management tools (e.g., Datto RMM, Intune) and the master asset database.
• Define refresh cycles by device category and forecast capital needs on a quarterly and annual basis.
• Coordinate with IT Support on warranty claims, repairs, and management of loaner/backup devices.
• Manage:
• Lease terms
• Vendor contracts and SLAs
• Maintenance and uptime
• Track copier costs by brand/business unit and identify optimization opportunities ahead of renewals.
• Maintain inventory of:
• Firewalls
• Network switches
• Access points
• UPS units
• Networked storage and related infrastructure devices
• Partner with Network Analyst and Cloud Admin on:
• Hardware refresh planning
• Capacity and lifecycle tracking
• Ensure accurate documentation of lifecycle stage, location, and support contracts.

• Provide light remote support (no on-site work) for:
• Sensors
• Digital signage
• Other connected IoT endpoints
• Coordinate with Cybersecurity to ensure IoT assets are properly segmented and monitored.
• Support brand/facility teams to build and maintain site‑level IoT inventories.
• Manage relationships and contracts with:
• MDM providers
• Repair and logistics partners
• Review contracts at renewal:
• Negotiate terms and pricing
• Enforce data ownership and exit provisions
• Evaluate and onboard new or…