Configuration Technician

Configuration Technician

The Configuration Technician stages, programs, and troubleshoots software solutions to ensure that mobile devices, RFID systems, and point-of-sale (POS) hardware are fully configured and ready for deployment. This role serves as a critical link between procurement and field deployment by preparing, testing, and repairing devices, and by resolving software, network, and hardware issues before equipment reaches the customer.

• Stage, configure, and program mobile devices, RFID systems, and point-of-sale (POS) hardware so they are ready for customer deployment.
• Download, install, and verify software applications and updates on a variety of devices, ensuring proper configuration and functionality.
• Diagnose and resolve software deployment issues, including configuration errors and application conflicts.
• Troubleshoot network connectivity problems related to device setup and deployment.
• Identify and resolve hardware issues on devices returned for service, including performing bench-level repair.
• Use test equipment to verify device performance and confirm successful repairs and configurations.
• Follow detailed work instructions and standard operating procedures to complete configuration and repair tasks accurately and consistently.
• Perform hardware repair activities, including basic soldering, component replacement, and reassembly as needed.
• Maintain accurate inventory records of devices, components, and materials used during configuration and repair.
• Complete clear and detailed job reports documenting work performed, issues found, and resolutions implemented.
• Track recurring hardware and configuration problems and communicate findings to procurement and related teams to support continuous improvement.
• Operate within scheduled hours and meet tight deadlines while maintaining high quality and attention to detail.

• Proven experience operating computers and mobile devices in a technical or configuration-focused environment.
• Familiarity with both Android and Apple iOS platforms, including basic setup, configuration, and troubleshooting.
• Basic knowledge of computer imaging and software deployment processes.
• Hands-on experience with configuration of point-of-sale (POS) equipment and related peripherals.
• Ability to download, install, and configure software applications on various devices.
• Experience performing hardware repair, including using test equipment and following technical work instructions.
• Basic soldering skills for component-level hardware repair.
• Strong critical thinking skills with the ability to troubleshoot and resolve technical issues efficiently.
• High attention to detail to ensure accurate configuration, documentation, and inventory tracking.
• Ability to work effectively under tight deadlines while maintaining quality standards.
• High school diploma or equivalent.

• Experience working in a bench repair or electronics repair environment.
• Experience in diagnosing and resolving network connectivity issues related to device deployment.
• Comfort using test equipment and diagnostic tools to validate device functionality.
• Strong written documentation skills for completing job reports and communicating technical findings.
• Ability to collaborate with procurement and other internal teams to share hardware and configuration insights.
• Organized and process-oriented approach to following work instructions and maintaining records.

Join a fast-growing organization that offers the stability of an established operation with the energy and momentum of a rapidly expanding team. The company has tripled in size over the last two years, creating opportunities for professional growth, skill development, and increased responsibility. You will work in a supportive environment that values accuracy, problem-solving, and continuous improvement, while providing a clear structure and processes to help you succeed.

This role is based in a temperature-controlled facility with a bench repair technician style setting, where most work is performed at a workstation using tools, test equipment, and computers. The standard schedule is Monday…