IT Director

Essential Function:

Lahlouh Inc., the leading nationwide digital printing company, is seeking an experienced and hands‑on IT Director to lead day‑to‑day IT operations across the organization. This role is responsible for managing the IT support team, coordinating IT initiatives, overseeing IT service delivery, supporting compliance activities, managing vendor relationships, and ensuring that technology operations remain reliable, secure, and aligned with business needs. This is an onsite leadership role based out of either Lahlouh’s Burlingame, California office, soon transitioning to San Leandro, California, or the Blue Ash, Ohio office.

The ideal candidate is a practical, service‑oriented IT leader who can manage people, projects, vendors, documentation, budgets, and executive communication while remaining close enough to the work to solve problems and keep operations moving.

Position: IT Director

Reports to:

CIO
FLSA Status:
Exempt
Department: IT
Location/Shift: Burlingame, CA or Blue Ash, Ohio / 1st Shift

• Lead day‑to‑day IT operations across help desk, systems administration, infrastructure support, enterprise applications, and end‑user technology services.
• Manage, coach, and provide direction to the IT help desk and support team to ensure timely, professional, and effective service delivery.
• Act as an escalation point for IT issues, outages, service concerns, and cross‑functional technology needs.
• Coordinate IT projects and initiatives, including planning, prioritization, status tracking, stakeholder communication, and follow‑through.
• Support and improve IT processes related to ticket management, onboarding/offboarding, asset management, access control, documentation, vendor coordination, and service delivery.
• Lead IT‑related compliance activities, including client security questionnaires, audit support, policy documentation, evidence gathering, and coordination with Compliance, Operations, and business stakeholders.
• Manage IT vendor relationships, including service providers, hardware/software vendors, telecom providers, and support partners.
• Oversee IT purchasing, purchase orders, invoice review, renewals, licensing, and budget tracking in coordination with Finance and leadership.
• Maintain and improve IT documentation, including SOPs, escalation procedures, system inventories, vendor contacts, and operational runbooks.
• Provide clear communication to leadership and business stakeholders regarding IT priorities, risks, project status, service issues, and operational needs.
• Identify opportunities to improve reliability, security, efficiency, user experience, and IT team performance.
• Support physical site technology needs, including office moves, infrastructure coordination, network/vendor work, and onsite technology readiness.

• 7+ years of progressive IT experience, including hands‑on IT operations, infrastructure, systems administration, service desk, or enterprise technology support.
• 3+ years of IT leadership or management experience, including direct or functional management of IT staff.
• Strong understanding of help desk operations, endpoint support, Microsoft 365, Windows environments, networking fundamentals, identity/access management, and business applications.
• Proven ability to manage multiple IT projects, priorities, vendors, and operational responsibilities simultaneously.
• Experience supporting IT compliance activities, security questionnaires, audits, policies, or related documentation.
• Strong written and verbal communication skills, with the ability to communicate clearly with executives, managers, end users, vendors, and technical staff.
• Practical problem‑solving skills and the ability to drive issues to resolution with ownership and urgency.
• Strong organizational skills, attention to detail, and ability to maintain accurate documentation and follow‑through.
• Experience managing IT purchasing, licensing, renewals, invoices, or budget‑related activities.
• Ability to work onsite and provide leadership presence at either the California or Ohio office.

• Experience in manufacturing, printing, logistics, distribution, or another operationally intensive business environment.
• Familiarity with SOC 2, client security reviews, cybersecurity insurance questionnaires, or similar compliance processes.
• Experience with ITSM/ticketing systems, asset management tools, endpoint management tools, and remote monitoring/support platforms.
• Experience managing office relocations, site expansions, infrastructure upgrades, or cross‑location IT projects.
• Working knowledge of cybersecurity fundamentals, backup/disaster recovery, vendor risk management, and business continuity practices.
• ITIL, Microsoft, networking, security, or project management certifications are a plus.

• Salary based on experience. This is a full‑time, benefits‑eligible role.