Configuration Technician

Configuration Technician

The Configuration Technician stages, programs, and troubleshoots software solutions to ensure mobile devices, RFID systems, and point-of-sale (POS) hardware are fully configured and ready for deployment. This role serves as a critical link between procurement and field operations by diagnosing and resolving software deployment, network connectivity, and hardware issues while maintaining accurate records and supporting continuous improvement.

• Stage and configure mobile devices, RFID systems, and point-of-sale (POS) hardware so that they are fully prepared for customer deployment.
• Program and install software on a variety of devices, including downloading and installing required applications and updates.
• Diagnose and resolve software deployment issues, including configuration errors and application conflicts.
• Troubleshoot network connectivity problems that affect device performance and deployment readiness.
• Perform hardware diagnostics and repairs on devices returned for service, including component replacement and basic soldering work.
• Use test equipment to verify that repaired and configured devices meet performance and quality standards.
• Follow detailed work instructions and standard operating procedures to ensure consistent and accurate configuration and repair.
• Maintain accurate inventory records of devices, components, and materials used in configuration and repair activities.
• Complete clear and detailed job reports documenting work performed, issues identified, and resolutions applied.
• Track recurring hardware problems and share findings with procurement and related teams to support root cause analysis and improvements.

• Proven experience operating computers and mobile devices in a technical or configuration-focused environment.
• Familiarity with both Android and Apple iOS platforms, including basic setup, configuration, and troubleshooting.
• Basic knowledge of computer imaging and software deployment processes.
• Hands-on experience with configuration, software installation, and repair of devices and related equipment.
• Ability to configure point-of-sale (POS) equipment and verify proper operation using test equipment.
• Experience downloading and installing software and firmware updates on various devices.
• Ability to perform hardware repair tasks, including basic soldering and component replacement.
• Strong critical thinking skills and the ability to diagnose and resolve technical issues efficiently.
• High attention to detail with a focus on accuracy in configuration, repair, and documentation.
• Ability to work effectively under tight deadlines while maintaining quality standards.
• High school diploma or equivalent.

• Experience working in a bench repair or electronics repair environment.
• Comfort with following detailed written work instructions and technical documentation.
• Strong organizational skills for maintaining accurate inventory records and job reports.
• Effective communication skills for sharing hardware problem trends with procurement and other teams.

Join a fast-growing organization that offers the stability of a well-established operation with the energy of a rapidly expanding team. The company has tripled in size over the last two years, creating opportunities for professional growth, skill development, and career advancement. You will work in a supportive environment that values accuracy, continuous improvement, and collaboration, while contributing to the success of a modern technology-focused operation.

This role is based in a temperature-controlled facility with a bench repair technician style setting, where most work takes place at a workstation using tools, test equipment, and computers. The standard schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m., with occasional half-day work as needed. The environment supports focused technical work, including device configuration, testing, and repair, in a structured and organized workspace.

This is a Contract to Hire position based out of Louisville, KY.

The pay range for this position is $18.00 -…