Network Operational Resident Engineer

Network Operational Resident Engineer – Job Overview

This role is primarily on‑site at a customer office in Columbus, OH. As a Network Operational Resident Engineer you will deliver reactive and proactive activities to ensure customer satisfaction and loyalty according to service level agreements. Your work will support on‑site technical support, maintain high customer experience, and drive revenue growth, profitability, and account retention.

• Conduct network information‑gathering workshops to understand the existing environment and requirements for new designs.
• Analyze architecture, implementation processes, and operational procedures to ensure sustainable and highly available network solutions.
• Design, test, and validate new features, functionality, and network architectures in a lab environment before production deployment.
• Develop and execute implementation and validation plans for successful deployment in the production network.
• Test and validate software patches and fixes in pre‑production environments prior to live deployment.
• Troubleshoot network and hardware issues across pre‑ and post‑production environments; open and manage JTAC cases through resolution.
• Manage hardware lifecycle activities, including RMA requests and tracking through resolution.
• Provide regular status reports covering network health, project progress, and active issues.
• Lead customer workshops to review technical issues, provide case updates, and present solutions and workarounds.
• Deliver knowledge transfer and training to customer teams on configuration, operation, and best practices.
• Develop and maintain network and equipment operational procedures.
• Support the production environment for Juniper networking solutions within the customer infrastructure.
• Define and promote best practices for Juniper product deployment and operations.
• Collaborate with peer Resident Engineers to share lessons learned and reduce risk during major network changes.
• Expand technical expertise across the Juniper product portfolio.
• Provide day‑to‑day operational support for enterprise wireless environments (APs, controllers, cloud‑managed platforms such as Juniper Mist).
• Design, deploy, maintain, and optimize large‑scale wireless networks.
• Perform wireless capacity planning and coverage analysis.
• Optimize RF performance through channel planning and transmit power adjustments.
• Monitor and improve network performance, client health, and service levels.
• Serve as subject matter expert for wireless RF technologies and diagnose/resolve RF issues.
• Analyze key RF metrics, conduct site surveys, predictive modeling, and post‑deployment validation.
• Resolve client connectivity, performance, and roaming issues (e.g., sticky clients, authentication failures, DHCP/DNS issues).
• Configure and support advanced features (802.11k/v/r, band steering, load balancing).
• Lead investigation and resolution of complex, business‑critical incidents.
• Perform packet capture and analysis using tools such as Wireshark, Mist tools, Ekahau, Air Magnet.
• Correlate wireless issues with wired infrastructure (VLANs, routing, NAC/802.1X, RADIUS, firewalls).
• Utilize Juniper Mist Marvis AI for proactive issue detection and resolution.
• Analyze SLEs and client performance metrics.
• Develop documentation, runbooks, and best practices.
• Participate in on‑call support and major incident response.
• Develop and validate Juniper device configurations for deployments and upgrades.
• Maintain fault diagnosis procedures to improve resolution efficiency.
• Develop and maintain operational support documentation.
• Assess network health and performance; test and validate network changes and upgrades.
• Support implementation, integration, and migration activities and troubleshoot network issues across all layers.
• Support APIs, automation tools, and AI‑driven platforms (Mist, Marvis).
• Provide ongoing knowledge transfer to customer teams.
• Act as liaison with JTAC, including case management and escalation.
• Submit and track problem reports with engineering teams.

• Minimum 5 years of experience in design, implementation, and operations of large‑scale IP networks.
• Strong experience with JUNOS CLI and deep expertise with…